Hiring passionate employees is pivotal to your tour business's success. They help you rack up positive ratings on review websites. They bring word-of-mouth traffic when customers tell their friends about their great experience. And they facilitate repeat business as customers come back again and again for the experience. But how do you find engaged employees who will love your business – and your customers – as much as you do?Hiring the right guides can be challenging. And you'll face steep competition: half of seasonal hiring will be done in the leisure and hospitality field—your competitors and colleagues.That means you've got your work cut out for you when looking for the best employees. To give you a bit of an edge, here are five ways to find great new employees and make sure you're well staffed during your busy season.

1. Your Current Employees

Do you have a staff member or tour guide who is a customer favorite? Someone who's been loyal to you and excited about your business? Ask if he or she has a friend who needs a job. One of the most effective ways of finding new employees is getting referrals from your existing employees. Not only will they take responsibility for the new hire, they can usually tell if their friend will be a good fit.

2. Your Customers

If you have a loyal customer, ask if he or she is interested in becoming an employee. You could also ask your tour guides to tell local customers on their tours how they can apply to become a guide. Despite seasonal turnover, this approach has helped businesses constantly attract and hire new guides. Hiring someone who already had a positive experience with your business - and has been in the customers' shoes - is a great way to find the right fit for the job. They have knowledge of your business and the experiences you offer, and they'll be excited to talk about them. Hiring customers is as easy as putting a “Help Wanted" sign in your window, on your website, or on your social media pages.

3. Colleges and Schools

Seasonal businesses need employees during the summer – and that's exactly when students look for a job. You can target this audience by speaking to counselors at the job placement offices at local schools. You can also put up flyers inside university student centers and local student hangouts.

Seasonal businesses need employees during the summer, exactly when students are looking for a job

4. Social Media

Facebook, Twitter, and Instagram are great places to spread the word about your products and services—and they're also the perfect spot to post a job ad (Facebook recently added a "jobs" tab; check it out). Your social media followers are already interested in your business, and if they see you're hiring, you might get a phone call right away. Even better: Social media reaches passive job seekers. Sometimes the best candidates are the ones who are already employed; when they see an interesting job on their social media feed, it could pique their interest.

5. Associations and Groups

If you belong to an association or group, such as your local Chamber of Commerce or state tourism council, check out its website and newsletter to see if there's a space for classified advertising. Your job post will reach people who are passionate about your industry, and you'll spread the word about your business.When you're looking to staff up for the busy season, implementing any of these tips will help you find employees to handle the influx.

The first thing potential customers will find with a basic online search: reviews and ratings of your business. How many of those customers are going to find information that shows you're the best in the business or that customers are extremely satisfied with their experience?Customer reviews posted on business listing sites, Facebook, and even on your booking site can influence a customer's decision to book—or just move on to one of your competitors. Harvard Business Review reports that peer-to-peer information sharing has made it easier than ever for customers to consider other people's opinions when making a decision, and 81 percent of travelers find user reviews important. Taking steps to encourage customers to post positive reviews and rate your business can support your marketing efforts and help you stand apart from the competition. Your challenge is to solicit these reviews without pressure.

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Seven simple ways to ask customers for reviews without annoying them.

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1. Create a strong, professional presence on online reviews sites.

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Make sure you are active on major listing sites where customers are posting reviews. Add photos, respond to comments, and fill out the "About Us" or description boxes so that it looks like the listing is professionally maintained—and the business cares. Grab the URLs to all these sites so you can easily share the link on Facebook and Twitter, email it directly to a customer as part of your thank you letter (see #2), or include the link on any physical marketing collateral such as comment cards or brochures.

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See Also: Best Practices for Handling Negative Online Reviews

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2: Send a personalized 'thank you' email to every customer.

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Email is one of the easiest ways to follow up with a customer.

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If you're using an online booking system like Peek Pro, you can automate custom emails to ensure every customer receives an email shortly after their tour or activity. You want to show your customers that you care about their experience, and this is also a great opportunity to drop links or hints to share a review on your top review sites. Simply embed a link directly to one or two review sites within the email or suggest that the customer shares a testimonial by emailing you back. Make sure to indicate that the customer's testimonial may be used for marketing purposes so that you can share those comments on your website, blog, or even on social media. Below is an example of a 'thank you' email you can personalize and send to your customer base:

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To: [customer name]

Subject: Thanks for joining us [customer first name]!

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[customer name], Thanks for joining us on our [tour name]! We loved having you and hope you enjoyed the experience. We want to keep providing amazing tours and experiences like the [tour name] and always welcome feedback. What did you like most about your visit? What can we do better? We want to hear from you!

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Send us a testimonial by replying to this email or give us a review on [review site link] or [review site link]. Come back and see us for even more exciting tours and experiences on your next trip to the area — we're always adding more adventures and are here to ensure you have an unforgettable experience.

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Cheers, [Your name]

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‍Disclosure: All written testimonials and reviews become the property of [company name] and may be used for marketing purposes.

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3. Offer a discount for reviews.

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Consider extending a 5-percent, 10-percent, or even 20-percent discount if your budget allows on the next booking in exchange for a review. Snagshout does this by encouraging Amazon users to post a review of goods discounted up to 90-percent off the list price for sharing their genuine opinion. It's a win-win situation for both parties and will encourage more customers to write up a review quickly.As a tour and activity operator, make sure you share this special offer in a way that encourages a positive review and highlights all the benefits of another tour or activity with your company—you want these customers to feel like they are earning a reward or getting a great deal, not being bribed. And, you want to include a disclosure statement that indicates the customer needs to share an honest review—not just a good review.

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4. Host a giveaway for reviewers.

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Encourage customer participation to post reviews by hosting a giveaway. You could offer a free tour, complimentary activity, or a package of activities and experiences as a grand prize. Reviewers would simply send you an email with a screen capture of the review they posted or provide you with information on where they posted the review to enter the giveaway. Macy's did this with its Bazaarvoice Sweepstakes earlier this year, encouraging customers to submit product reviews in order to win a $1,000 Macy's Gift Card.

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5. Run a YouTube reviews contest.

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Video reviews are among the most powerful types of reviews available online because they can feel more personal. Host a contest where customers post a review of their experience shortly after their activity or when they get home to be entered in the contest. Keep the guidelines simple: describe the tour or activity they booked, share what they enjoyed, and provide a few tips for other customers who want to make the most of the experience.Reward the best reviewers with a complimentary tour or activity, and be sure to showcase these reviews on Facebook and on your website to help future customers get an "insider's look" at your offerings. And, if you can ask the customer for full rights of the video—or capture the video testimonial when the customer is still with you so that you are taking the video—you can upload it to your own YouTube account and link back to your website to take full advantage of your YouTube marketing efforts.

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6. Make a big deal out of reviews you receive.

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Make the customer the star by spotlighting testimonials or reviews somewhere on your website, blog, or even on your Facebook Page. Share snippets of positive customer reviews on all your social media accounts and make sure the customer is recognized for their efforts. Many people may be inclined to post similar reviews when they know they will be publicly acknowledge—especially if you're posting on highly visible and interactive places like Facebook.

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7. Publicly thank and reward your reviewers.

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Make the customer the winner in these situations by posting a "thank you" comment on sites that allow for it or communicating to the customer that you are sending them a small gift for their efforts. If you decide to send a gift, consider something like a coupon or special discount for a future booking, a gift card, or a company pen or hat. You can advertise the fact that you reward your happy customers with gifts on your website and social media sites so that other customers are aware they may also receive something in exchange for writing a review.Customer reviews are extremely valuable to your tours and activities business so you need to take steps to solicit as many positive reviews as possible—without turning your customers off. Use these tips to generate more reviews each season.

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Learn the results of King's Landing's use of Peek Pro's SmartReviews+

Want more customers coming to your website? Who doesn't, right? One of the most powerful tools you can use to drive traffic and grow your business is a blog. More than just a place to share stories and pictures, a blog helps small businesses generate 126% more customer leads and 97% more inbound links, according to Yahoo! Small Business Advisor. That's a lot of eyeballs coming to your site, learning about what you have to offer.Whether you don't have a blog or haven't yet taken the time to maximize yours, here are seven simple steps to make the most of a blog, and, in turn, grow your business and increase your revenue.

1. Know your focus.

While it's tempting to use a blog to promote your latest tour, activity, or rental, your focus should be on what your customer wants. Take time to identify what gets them excited. If you offer rock climbing tours, for example, is your customer a beginner looking for tips on how to get started or a more experienced adventurer looking for inspirational stories from legendary climbers? Once you understand what interests your potential customer, you can move onto the next step: writing posts they actually want to read.

2. Plan your content.

Your blog and everything it contains should be consistent with your brand message. Only share content that represents your company and its values. Personal stories are a great way for customers to get to know you. Other content ideas to keep customers reading: sharing news from your industry; debunking common misconceptions about your field; Q&As with customers or experts; and tips about the activities you offer. Travel experience provider Muddy Shoe Adventures is a great example of a company that writes engaging blog posts that combine personal stories with expert advice.

3. Create a schedule.

How often will you post content to your blog? Sites that publish four or more posts a week get four and a half times the number of customer leads than blogs that post once a week, according to research from Hubspot. Whether you update your blog daily, weekly or monthly, make sure you choose a timeframe that you can handle. It's better to have less frequent but consistent content than sporadic posting.

It's better to have less frequent, but consistent, content than sporadic posting

4. Assign the writing.

Do you enjoy writing? If the answer is 'no,' it'll come across in your posts. Whether you're a small business or a large enterprise, writing blog posts should be a regular part of someone's job. Do you have a tour guide who has a knack for telling stories? Ask if he or she would like to write for the company blog. Do you have a customer who loves to leave long glowing reviews? Ask if they'd like to contribute a guest post. Or maybe you have a friend who is passionate about your industry? Tap them to contribute an article or two to your blog.

5. Include a call to action.

When someone reads a post, what do you want them to do next? Book a rental? Visit another page of your website? Share the post with their friends? End each blog post with a clear call to action. For example, if you're blogging about your newest food tour, end the post by asking readers to comment if they've ever tried the cuisine before. Then include a link to the reservation page. This is how you turn that traffic coming to your blog into leads for your business.

6. Engage with readers - your potential customers!

Blogs should be a two-way conversation. Make sure you follow up on comments. Thank visitors for taking the time to voice their opinions. People like to know that businesses are listening to them. Plus, comments are often good fodder for additional blog topics. Promote responses by asking questions, and make your blog a community where readers can interact.

7. Distribute your content.

Finally, your blog doesn't need to begin and end with your site. Offer to share your content with associations and groups by simply emailing the site manager and asking if they accept guest posts.

Offer to share your content with associations and groups by simply emailing the site manager and asking if they accept guest posts.

Then ask that a link to your site be included in the post. You can also identify and engage with influential bloggers in your field. Invite them to review your tour or event, or ask if they'd be interested in a guest post for their own blog with insider tips on your field. And be sure to cross-post your blog content with your other social media platforms. Photo workshop provider Switch to Manual does a great job of sharing photos and podcasts on its blog as well as its Instagram account,Remember: Your blog is a relationship-building tool that can increase your business and establish you as an expert in your industry. Make the most of this powerful addition to your business.

Major brands and corporations invest a significant amount of their marketing and operations budgets towards online reputation management. And even if you don't have millions to spend as a small business owner working in the tourism industry, you may may want to take a page from their book.The need to monitor your online presence becomes abundantly clear when considering the stats: almost 90 percent of travelers are already surfing the web for signs of negative traveler experiences and low ratings, according to Statista. Results of a 2013 survey reveal that 86% of respondents in the United States confirmed that they "sometimes or always read online travel reviews before traveling." And, as experts at Alpen-Adria-Universität found, “negative reviews were regarded as being more trustworthy and more useful than positive reviews."As a tour and activities operator, it is your responsibility to make sure those reviews are not hurting potential business. So to help you ward off negative reviews and resolve a situation before it turns into a full-fledged crisis, here are some of the best practices when handling negative reviews online.

Handling Negative Feedback on Online Review Sites

If your company is listed on business listing and review sites, you have the option of communicating with an irate customer directly or posting a response to their review or comments right on the site.Your first course of action, though, is to respond to the commenter privately. Keep things professional by introducing yourself, acknowledging the commenter's concern, and providing a possible solution. In some cases, it makes sense to publicly acknowledge the situation and offer a solution that you know will benefit the customer. This approach tells prospective customers that the business cares about their customers and is more than willing to take steps to remedy the situation.Another strategy for handling negative reviews on these sites—especially if you're receiving baseless reviews or attacks from an anonymous customer—is to encourage delighted customers to post on the same site, according to Inc.com. You could ask a customer to post a review before they leave for the day, hand out comment cards or a business card with information on where to post reviews, or simply send a follow-up email with a direct link to a review site you want to appear on. Encouraging happy customers to post positive reviews at every opportunity can enhance your online presence and negate some of the impact of negative reviews.

Managing Complaints via Twitter

Twitter allows an open channel of communication with current customers, prospective customers, complementary businesses, and industry professionals. But it's also an open channel for negative comments and feedback. Anybody can attach any message—whether it is based on a real experience or is posted to get your attention—with your Twitter handle and this will appear across multiple Twitter feeds and in basic search results.If you are the target of negative feedback on Twitter, do what you can to respond to the sender privately. This may require "following" the individual first so that you can send a direct message through the Twitter platform and make an attempt to remedy the situation. If this doesn't work—or you are tagged in a series of negative comments—you may need to disengage altogether. Vertical Response recommends ignoring hostile comments but taking the time to respond to legitimate concerns. If a customer is simply berating the business or an employee without explaining what happened or requesting contact from management, they may just need to vent. If a customer talks in detail about a negative experience and requests a solution, this is your cue to step in and remedy the situation.Don't be afraid to acknowledge that they are being heard and ask them for contact information—or provide them with a customer service phone number of email address—where you can address the issue privately. This will take communication out of the public feed and give both parties a chance to resolve the situation professionally.

Handling Negative Feedback on Facebook

If you maintain a Facebook Page for your business, encourage customers to post a rating and review of their experience shortly after their tour or activity experience. This helps to boost your ratings score when a prospective customer first "likes" your Facebook page. A series of positive reviews and high-star ratings may even deter some people from posting negative reviews since they will stand out among all the positive commenters.

A series of positive reviews and high-star ratings may even deter some people from posting negative reviews since they will stand out among all the positive commenters.

If you do end up receiving a very poor star rating or someone posts a negative review directly on your Facebook Wall, you have three options: ignore them completely, delete the comment, or respond professionally privately and/or publicly.Take a look at how Zappos, an online retailer, addressed a negative comment on Facebook. They responded to an angry customer with genuine concern and offered to do something to rectify the situation. This is one example of managing negative Facebook comments effectively. You can also "flip the script", as Shama Kabani, author of The Zen of Social Media Marketing and CEO of The Marketing Zen Group, explains in an article published on Forbes: “Turn the comment around by highlighting your strengths", she says. This means you could simply apologize and highlight the fact that you have been providing highly-rated tours and activities for several years.If you decide to delete the comment or ignore the comment, consider following up with the individual with a private message so they do not retaliate with more comments or point out that they are being ignored—a major snafu that could damage your online reputation.If more than three-quarters of the traveling population is turning to online reviews before making a reservation, it's imperative that you monitor reviews and make sure your tour and activity business is presented in the best possible light. You need a strategy to handle any negative reviews or publicly-published complaints on review websites, as well as on social media platforms like Facebook and Twitter. Use these tips to protect your online reputation and increase the chances of more bookings each season.

Between digital and offline channels, today's marketing ecosystem is more complex than ever. The bottom line is that you need to reach your target customers at key points in their research, decision-making, and buying journeys.The challenge that you're likely facing, however, is that you have limited time to manage—and perfect your approach—to the many different marketing channels required to reach, engage, and interact with your customer base. We've rounded up the following 5 tools to help.

1. Tour Builder by Google

Type of Marketing Tool: Storytelling Platform

Cost: Free

Why We Picked This Tool: Originally designed for traveling military and veterans, this tool allows people to share stories about the places they're visiting. Tour and activity merchants can take advantage of this resource by encouraging customers to share stories about their experiences—information that can later be repurposed into testimonials and other customer stories.Storytelling is important for every tour and activity merchant, as consumers will often want to understand what an experience will be like—before they commit to making a purchase decision. The best way to share what your business is like will be through the lens of your customers themselves.See Also: Want More Bookings? 7 Proven Ways to Boost Conversions

2. Canva

Type of Marketing Tool: Design

Cost: Free

Why We Picked This Tool: Great design is a powerful tool for making a strong first impression—but it's also both time consuming and expensive to create. It's challenging to create flyers, brochures, and advertisements that look beautiful if you don't have a design background—especially if you're a busy small business owner who spends the majority of your time on the ground and growing your customer base.With pre-made templates, layouts, and guides for beautiful design, Canva simplifies this pain point by making it possible to create your own designs at a low cost. Rather than hiring a designer, you or someone on your team can DIY and create beautiful visuals at no cost beyond your time.

With pre-made templates, layouts, and guides for beautiful design, Canva simplifies creating well designed flyers, brochures, and advertisements

3. Edgar

Type of Marketing Tool: Social Media Management and Scheduling

Cost: $49-$99/month

Why We Picked This Tool: Tour and activity merchants know that platforms like Facebook, Twitter, Pinterest, and Instagram are important for customer acquisition and engagement, but often lack the resources to build and manage a dedicated social media strategy. Edgar simplifies this pain point by making it easier for business owners to curate, organize, and schedule status updates.Unlike other available tools, Edgar will let you group your social media updates into categories that you can track over time. As you continue to share status updates, photos, and articles, you'll develop a clear view of what's performing well and why. Instead of casting your net wide and relying on guesswork to build your social media strategy, you can focus your energy and investment on the types of posts that are driving results for your company.

4. BuzzStream

Type of Marketing Tool: PR

Cost: $29-$249/month

Why We Picked This Tool: Word of mouth is a powerful marketing engine, and media mentions have the potential to enhance your business's credibility. The challenge, however, is that PR takes time to build—if you want journalists to review and write about your tour and activity business, you'll need to conduct at least some level of outreach to build relationships with your community.BuzzStream makes this relationship-building process earlier by helping business owners and marketing reps conduct searches, track emails, and learn about their recipients based on contact details. You can optimize, streamline, and focus your PR activity based on the information that you track and analyze with this tool.

5. LeadPages

Type of Marketing Tool: Landing Page Design

Cost: $25-$67/month

Why We Picked This Tool: Let's say that you're running a special offer, promotion, or targeted marketing campaign—like for a seasonal opening event or summer promotion, for instance. You'll likely want to create a series of custom landing pages to give your audiences the most targeted, relevant, and personalized experiences possible.The challenge with creating custom landing pages, however, is that the process can be resource-intensive when you're creating marketing assets—especially ones that integrate with other tools—from scratch. LeadPages can help with readymade templates and integrations. You can create the landing pages that you need within minutes, without relying on costly web development and IT resources to get up and running.

Final thoughts

As a small business owner, you need tools and resources that help you make more out of your limited time. These marketing resources can help you create stronger audience experiences with less effort.We're looking forward to your perspectives as well. What marketing tools have been instrumental for growing your business? Share your thoughts and nominees in the comments section below.

Whether you're a seasonal tour operator or run a business that offers activities year-round, you may not have a lot of time or resources to focus on marketing—especially during peak season. While you may be able to generate more revenue by hiring more guides, expanding your line, or offering premium services to a niche market, there are other ways to make extra money on the side while supporting your core business efforts.Here are seven ways tour and activity operators can make more money—in any season:

#1: Sell instant digital photos.

Many tour and activity merchants already sell photo packages as part of the experience. But you could take it further by offering instant downloads of professional images that the customer can purchase on a per-photo basis to upload to Facebook, Instagram, or other social sites with ease.Creating the option to buy a single image at a time can speed up the checkout process and reduce buyer hesitation. Consider that many customers may be eager to pay $0.99 or $1.99 for a single high-quality image that captures a great moment right now—instead of going through an entire album later.Give your customers full access to the gallery of images immediately after the experience is over so they can review it on their smartphones, make their selection, and upload the captured moment to their favorite social sites right away. It's a fun way to share their experience with friends and family, and can help you generate a quick sale with little effort.New Zealand bungee company AJ Hackett, for example, has a station of computer monitors at their office for customers to view their photos right after their jump. Customers simply enter a special photo code to view the images, and since they all have to return to the office to pick up their bags before they leave, the timing is perfect. Customers can also view their photos online if they decide to order later.

#2: Maintain a blog

Even though you're in the business of selling and delivering interesting, unique, and unforgettable experiences to your customers, you can maintain their interest or pique a potential customer's interest with high-quality content on your website. Make an extended effort to develop content about different locations that your tour guides are experts in, and illustrate the experience a customer may have with high-quality digital images that you post. The goal is to tell interesting stories surrounding the experiences you already offer.Play with a theme, like the content on www.12hrs.net, where visitors can go on an in-depth, 12-hour virtual tour with carefully-curated photographs and commentary about different destinations along the way. Or keep things simple with a blog that talks about how to make the most of an experience.Fortunately, you don't need any web development or design experience to launch a blog. Western Prince Cruises keeps a simple one about whale-watching, filled with pictures and behind-the-scenes experiences from various trips. Navitat also has a site about its zip line tours, along with industry news.You can also sell digital products like podcasts, e-books, or downloadable guides directly from the site.Wayde's World Hawaii has uploaded free podcasts on its website, but a business could certainly sell its own content. As your readership grows, you may even be able to earn residual income by running ads.

#3: Self-publish books.

Tour and activity operators have valuable insider knowledge about particular destinations and sites they work in. Consider publishing e-books that provide useful information such as travel tips and seasonal activities that a traveler can access on their smartphone or tablet. These shorter mini-guides can be priced much lower than other books on the market for a quick download. Look at these Kindle travel guides for inspiration.Take advantage of self-publishing tools like Amazon's CreateSpace. These tools can help you create and upload books to print-on-demand and places them for sale on Amazon's network, where you'll earn a percentage of each sale. Whether you publish a single book or a whole series, these books can provide detailed maps, resources for travelers, photographs, and insider tips about a particular destination. Promote these on your website and take advantage of Amazon's marketing services to help generate passive income in any season.

#4: Partner with local businesses.

When it's slow season and you have more time to shift your focus on branding and marketing, consider reaching out to local businesses that complement yours to co-market various tours. Since partnering with bigger chains and brands have challenging approval processes, target smaller businesses instead.

To avoid challenging approval processes, target smaller businesses to partner with

Reach out to some of the busier boutique hotels and independently-owned properties, including bed and breakfasts, vacation home rental companies, and smaller motels to see if they're interested in referring business to you. In return, you could offer to recommend them to your customers, or even add their name and logo to your marketing materials as a "preferred" hotel. Some businesses could be interested in sharing a percentage of revenue for each referred customer that gets booked, and you could offer a similar deal to them. At the very least, stay in touch with the concierges on staff so they can recommend your business to their guests.

#5: Host workshops and events.

You're likely an expert in your activity, so establish yourself as an authority in your industry with educational events geared toward aspiring tour and activity operators, or other hospitality professionals.Hosting a seminar onsite can also be a great way to introduce more industry professionals to your business. You could sponsor training events for aspiring tour guides or activity operators, create workshops on how to build a tour business, and participate in other informational sessions that can expand your network.Even though some attendees may be your competitors, the information you share doesn't need to be tied to your core business operations. Focus more on general tips and insights about the industry and talk about co-marketing ideas to encourage dialogue at the event.

#6: Offer immediate discounts on future bookings.

Encouraging satisfied customers to book their next experience on the same day of their visit can help you book up that calendar—much faster than trying to reach out to the customer at a later date. Consider offering an attractive discount on all bookings confirmed that same day so that you can generate repeat business with very little effort.Remember that the customer is already in a positive and comfortable mindset after completing the activity. This is a perfect time to encourage them to come back. Think about different ways to pitch this idea to your customer, like sending an email with the information shortly after the tour is complete, or simply encouraging guides to mention the discount as the experience comes to an end.

#7: Sell packaged content.

If you have specialized knowledge about a certain destination that would be valuable to fellow tour operators or high-quality photographs that could be used as stock photos, consider selling packaged material in the form of digital content like e-books, downloadable PDFs, or MP3s. There may be a hungry market for podcasts and virtual tours that you haven't tapped into yet, whether they're prospective customers or armchair travelers. You could develop content in a variety of formats to entertain and educate while also marketing your business.For example, a museum tour guide might sell a walking tour podcast of a certain museum, or a zip line tour operator may offer high-quality digital images of various shots around a popular destination. An experienced boat tour operator could publish an e-book on starting a boating tour business, or downloadable guides about maintaining and repairing boats.There are countless ways to create revenue streams outside of just direct bookings. Use these tips as a guide to find new ways to help generate more revenue each season.Looking for more ways to effortlessly drive revenue? Check out Peek Pro here.