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Operators on Peek grow by an average of 30% and save thousands of hours with simple & powerful automation.

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More bookings, fewer clicks

World-class online booking, intelligent upsells and an average of 16% of lost sales recaptured - no work required. Access countless resellers and manage all ticket sales from one system.
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automate everything

Say goodbye to endless paperwork

Intelligent resource assignments, QR tickets, paperless waivers and a management system that travels with you. Save countless hours with powerful guest management.
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delight customers

Seamless guest interaction, start to finish

Automated reminders, self-rescheduling, and perfectly-timed review requests at guests’ fingertips. Create loyal followers with an end-to-end experience they’ll want to tell their friends about.
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empower staff

A system your staff will love

Take walk-up bookings in seconds, upsell add-ons & accept tips with our powerful, easy to use POS & backend. An all-in-one system that's easy to train and built for maximum flexibility.
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And everything you’d expect from an enterprise booking solution

CONNECTIVITY

Deliver more customers through integrations with Expedia, Viator, GetYourGuide and countless more

MOBILE APP

Manage and run your business on-the-go with native mobile apps for iOS and Android

RESOURCES

Manage the availability of your inventory, resources, and employees simultaneously across activities

AUTOMATION

Automate your business systems with self-rescheduling, digital waivers, and 750+ online business tools

Ratings from 700+ Capterra Reviews

“It completely eliminates phone calls and the convenience of being able to schedule on the fly is really helpful. I can be anywhere in the boat yard and easily check availability.”

Dan Stedman
Blue Water Marina

"Peek truly feels like a partner in our growth & innovation when it comes to the customer journey. We love Peek’s abandoned bookings, guest communication, and the ability to get key insights in seconds."

Josh F.
ARTECHOUSE

"Completely streamlined our reservation process - more time to focus on other things with the business!"

Aja N.
Bluewater Divers

Peek Pro Blog

Online Bookings

The Advantages and Disadvantages of Online Booking Systems

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Online booking systems bring tour and activity business owners into the 21st century. And when you pair the technology with old-school customer service, your business gets an exciting edge for selling services and filling activities. But before you choose a provider, it's a good idea to consider the advantages and disadvantages of using an online booking system to make sure the software is right for you.

Advantages of Online Booking Systems

1. Your business is open around the clock.

Customers who make a decision to book a tour or rental don't want to wait until you are in the office — they want to lock in the activity on their own schedule. Using an online booking system means that your business is open 24 hours a day, seven days a week.

2. You can maximize reservations.

Customers who book their own reservations are more likely to show up, making no-shows a thing of the past. If a customer does need to cancel, the spot automatically opens online, giving another customer the chance to book it. By maximizing your reservations, you won't leave unused activity spots or rentals on the table.

3. You get paid quicker.

With an online booking system, you can require customers to prepay for activities and rentals. This puts money into your pocket faster.

With an online booking system, you can require customers to prepay for activities and rentals. This puts money into your pocket faster and helps make sure that on the day of the event you don't have to worry about payment — giving you and your customers more time to have fun.

4. You're not tied to a phone.

If a customer calls a tour or activity company and gets routed to voicemail, they may call back later — or they may call their second-choice. Online booking means you capture more potential business because reservations and information are always available. It also means you won't get caught in a dreaded game of telephone tag.

5. You can effortlessly up-sell add-ons.

You can always add more guides, offer more activities, or expand your hours to grow your business, but all of those take work. By adding additional perks to your customers, you can easily add extra revenue for your business. Fun extras like photo packages or memorabilia, you can include options to these items in your online booking checkout.

6. It's easy to manage your calendar.

Online booking systems allow you to check your reservations and availability wherever you are using any mobile device. You always know the status of your business, and your schedule can be easily managed from a convenient location.

7. You get valuable insight about your business.

An online booking system provides you with a dashboard of analytics that help you grow your business. Quickly determine your most popular sellers, the most requested time slots, or even the most popular add-ons by using an online booking system with robust insights. Take advantage of knowing what your customers want most — saving you time and money on offerings that don't help your business grow.See if an Online Booking System is right for you

Disadvantages of Online Booking Systems

1. You need Internet access.

If you run tours and activities in remote areas where you aren't able to get on the Internet, online booking might not be for you. You'll need reliable Internet access to check your reservations and to add bookings that are made online.The good news for Peek Pro users is that our mobile apps work offline. This means that you can connect to the internet, sync your bookings, and go to areas with bad reception. In those areas, it doesn't even matter if your internet cuts out - the Peek Pro apps will work.

2. You need to be ready for an influx of new customers.

Online booking software is a great way to attract new customers, many of whom prefer booking online from their computers and mobile devices. However, if you're running a small operation without enough staff members or resources to expand your activities, growing too quickly may pose a challenge.

3. Not all online booking systems are created equal.

If you choose a provider that offers poor customer service or only a few features, an online solution might be frustrating — especially when you're ready to grow your business. It's important to do your homework upfront and choose an online booking system that is committed to supporting you and your business for the long haul.

4. Avoid booking systems that don't bring you new quality customers.

If you're going to invest in a new technology platform and take the time to train your staff, we recommend you choose a booking system that fits all of your business needs — including bringing you a stream of new, high-quality customers. Some booking systems include distribution channels, but they may not attract quality customers who will give you great reviews and refer your business to friends. Make sure you do your research to find a booking system that guarantees a consistent stream of quality customers.

Now that you've read the advantages and disadvantages of using online booking systems, is the technology right for your company?

Be sure to check out Peek Pro today, the only online booking system that guarantees new and high-quality customers. Not only will you get our award-winning platform, you'll get online training, 24/7 customer support, and access to millions of potential customers who are looking to book an experience like yours. Learn more about Peek Pro and how it can fit your business.

Business Management

How to Use TikTok Ad KPIs for Your Business Success

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If you're looking to improve your TikTok ad campaigns, understanding and using specific key performance indicators (KPIs) is crucial. This article explains eight essential TikTok Ad KPIs, from Impressions to Completion Rate, providing detailed insights on each to help enhance your marketing efforts. 

It also guides you on selecting the right KPIs based on your unique business objectives, measuring campaign success through systematic analysis of metrics, and utilizing advanced tactics like A/B testing and real-time data analysis. 

By the end, you'll know how to align these metrics with your goals, interpret the data to make informed decisions, and advance your strategy using deeper analytics. This is essential reading for any adventure tour or boat charter business aiming to boost its TikTok advertising strategy and achieve tangible results.

8 Important TikTok Ad KPIs You Should Measure 

To effectively navigate the competitive landscape of TikTok advertising, understanding key performance indicators (KPIs) is essential. These metrics not only provide insight into your ad's performance but also guide strategic decisions to enhance engagement and ROI. Below, we explore a different perspective on each crucial KPI to help you optimize your advertising efforts.

Impressions

Impressions quantify how frequently your ad appears on users' screens. This key performance indicator is crucial for assessing the initial exposure of your ad, providing insights into the scope of its reach within the TikTok platform. Tracking Impressions enables you to gauge the effectiveness of your ad's visibility and its potential to capture user attention.

Clicks

Clicks are tallied each time a user actively engages with your ad by tapping on it. This metric is essential for evaluating the initial appeal and interactive response your ad generates. Monitoring Clicks helps you understand how effectively your ad prompts action, which is a direct indicator of its potential to convert interest into measurable outcomes.

Conversion Rate

The Conversion Rate is a critical metric that reveals the percentage of users who take a specific action after interacting with your ad, such as registering or completing a purchase. This KPI is indispensable for understanding how effectively your ad converts clicks into actionable results, providing insights into the overall efficacy of your campaign in driving desired behaviors.

Engagement Rate

The Engagement Rate tracks how deeply users interact with your ad, through actions like likes, shares, comments, and other forms of engagement. This metric is crucial for gauging the level of interest and involvement your audience has with your content, offering insights into how compelling and relevant your ad is to viewers.

Cost per Click (CPC)

Cost per Click (CPC) measures the expense incurred each time a user clicks on your ad. This key performance indicator is vital for managing your advertising budget effectively, as it helps you understand the cost efficiency of your campaign. Tracking CPC allows you to evaluate the financial impact of your ad's click-through rate, ensuring you are investing wisely in the most engaging content.

Cost per Mille (CPM)

Cost per Mille (CPM) denotes the cost you incur for every 1000 impressions your ad receives. This metric is crucial for assessing the expenditure related to the visibility of your ad. By understanding CPM, you can gauge the economic efficiency of your advertising efforts, ensuring that your budget is effectively allocated to maximize exposure.

View Time

View Time measures the duration that users spend watching your ad. Longer view times generally suggest that the content is engaging or compelling, capturing and holding the audience's attention. This metric is essential for evaluating the quality and effectiveness of your ad's creative elements, as it directly reflects viewer interest and engagement levels.

Completion Rate

The Completion Rate calculates the percentage of views where your ad is watched from start to finish. High completion rates are indicative of content that strongly resonates with your target audience, capturing and retaining their attention throughout the entirety of the ad. This metric is invaluable for assessing the effectiveness and appeal of your ad's messaging and creative execution.

How Do You Choose the Right KPIs on TikTok?

Choosing the right Key Performance Indicators (KPIs) on TikTok hinges on a clear understanding of your campaign goals and the characteristics of your target audience. It's important to select metrics that closely align with your specific objectives. For instance, if you aim to enhance brand awareness, you might prioritize Impressions and Engagement Rates. 

Alternatively, if driving sales is your goal, Conversion Rate and Clicks could be more relevant. By focusing on KPIs that directly measure the success of your defined objectives, you can more effectively track and optimize your campaign’s performance on TikTok.

After selecting the right KPIs, gathering customer feedback is key. Learn to enhance feedback with customer review request strategies, improving campaign refinement and ROI.

How to Measure Success with TikTok Ad Metrics

Measuring the success of your TikTok advertising campaigns involves a systematic approach to understanding and using your ad metrics effectively:

  • Setting Clear Campaign Goals: Begin by defining what success looks like for each campaign. This step is crucial as it sets the benchmarks against which you will measure your ad's performance. Whether your goal is to increase brand awareness, boost user engagement, or drive sales, clear objectives will guide your tracking efforts.
  • Tracking and Analyzing Metrics: Consistently monitor your chosen KPIs to evaluate how your ads are performing relative to your goals. This continuous tracking allows for real-time insights into the effectiveness of your advertising strategies.
  • Interpreting Data: Analyze the data collected to understand what it implies about your campaign's performance. Make connections between your metrics and your campaign objectives to assess whether your current strategy is effective.
  • Making Data-Driven Decisions: Use the insights gained from your data analysis to make informed decisions. Adjust your campaigns based on what the metrics tell you, aiming to optimize performance and maximize ROI.
  • Leveraging Advanced Metrics: Go beyond basic metrics to explore advanced analytics. Delve into trends and patterns that could reveal deeper insights into user behavior and ad performance. This deeper analysis can help refine your strategies and achieve better alignment with your campaign goals.

As you set clear campaign goals and track their success, understanding customer feedback becomes crucial. Learn to ask the right customer feedback questions to gain deeper insights into your audience's needs and preferences, further refining your ad strategies.

Advanced Tactics Using Ad Metrics

To elevate your advertising strategy on TikTok, incorporating advanced tracking tools and analytical methods is key. 

These tools can provide deeper insights into how your ads are performing and identify areas for improvement. 

  • Implement Advanced Tracking Tools: Utilize sophisticated analytics platforms to gain deeper insights into ad performance and user engagement.
  • Conduct A/B Testing: Test different versions of your ads to see which elements—such as visuals, text, or call-to-action—perform best.
  • Analyze Real-Time Data: Monitor the performance of your ads continuously and adjust your strategies based on immediate feedback.
  • Optimize Based on Results: Use the data from your tests and tracking to refine your ads, focusing on the most effective aspects to maximize campaign success.

For comprehensive campaign analysis, integrate Facebook conversion tracking to gain insights across platforms. This method ensures a complete view of your digital marketing efforts, helping optimize ad spend and performance.

Key Takeaways

  • Monitor a Diverse Range of KPIs: Keep track of various key performance indicators to obtain a holistic view of your campaign’s performance across different metrics.
  • Align KPIs with Specific Campaign Goals: Choose and focus on those KPIs that directly relate to and measure the success of your specific advertising objectives.
  • Adjust Campaigns Based on Insights: Use the data gathered from your KPIs to make informed adjustments to your campaigns, optimizing your ad spending and strategic approaches accordingly.
  • Use Advanced Analytics: Leverage sophisticated analytical tools to deepen your understanding of ad performance, which can lead to more informed decision-making and improved campaign results.

Frequently Asked Questions

How Reliable are TikTok’s Advertising Metrics for Long-Term Strategy?

TikTok’s advertising metrics are highly effective for assessing short-term engagement and conversion impacts. However, for long-term strategic planning, they should be combined with broader market analysis and brand performance metrics.

How Quickly Can You See Results from TikTok Ad Metrics?

Results from TikTok ad metrics can be seen almost immediately after the campaign launch. However, allowing a few days to a week can provide more accurate insights as user interactions stabilize.

Can TikTok Ad Metrics Predict Your Campaign’s Success?

While no single metric can guarantee campaign success, collectively, TikTok ad metrics provide powerful indicators of potential outcomes. Regularly analyzing these can help predict trends and adjust strategies for better results.

Rentals

How to Start a Bike Rental Business in 2024

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Starting a bike rental business can be an exciting venture, offering the opportunity to combine your passion for cycling with a profitable endeavor. However, like any business, it requires careful planning and execution. 

In this comprehensive guide, we'll walk you through the essential steps to launch your bike rental business successfully in 2024.

1: Conduct Market Research

Research is the cornerstone of any successful business. Before you invest time and money, it's crucial to understand the market and your potential customers. Here's what you should do:

  • Know Your Area: Analyze the area where you plan to operate your bike rental business. Consider factors such as local demand, competition, and tourist traffic. Identify the best locations for bike rental services.
  • Identify Your Target Market: Determine your target market, such as tourists, locals, or both. Understand their needs, preferences, and cycling habits. This information will help you tailor your services accordingly.
  • Analyze the Competition: Study existing bike rental businesses in your area. Identify their strengths and weaknesses. Look for opportunities to differentiate your services.

2: Create a Business Plan

A business plan is your roadmap to success. It's where you outline your vision, strategies, and financial projections. Here's what your plan should include:

  • Costs and Income: Estimate your startup costs and projected income. Consider expenses like bike purchase, licenses, insurance, and marketing.
  • Bike Selection: Define the types of bikes you'll offer. Consider the demand for mountain bikes and e-bikes, and decide on your fleet size.
  • Pricing Strategy: Set competitive pricing that covers expenses and generates a profit. Research what other bike rental businesses charge in your area.

3: Pick a Business Name

Choosing the right business name is essential for branding and recognition. Ensure it's memorable, easy to spell, and reflects your bike rental services. 

We collected specific examples of how you can come up with business names for a bike rental business:

  • Location-Based Names: Incorporate the city, region, or iconic landmarks where your business operates. For example, "San Francisco Bike Rentals" or "Rocky Mountain Cycle Tours."
  • Descriptive Names: Clearly convey your services in the name, such as "Coastal Bike Adventures" or "City Cycle Rentals."
  • Creative Wordplay: Use puns, alliteration, or catchy phrases related to biking, like "Pedal Paradise" or "Rolling Wheels Rentals."
  • Memorable Acronyms: Create a unique acronym using the first letters of key words, like "BRAVE" (Bike Rentals and Adventure Vacation Experiences).
  • Customer Experience: Highlight the experience customers can expect, such as "Smooth Ride Rentals" or "Scenic Biking Expeditions."
  • Unique Branding: Invent a distinctive name that sets your business apart, like "EcoSpin Cycles" or "ZenPedalers."

Check if the name is available for domain registration and on social media platforms. 

4: Choose a Rental Location or Service Area

Selecting the right location is critical. Your choice depends on your target market and local demand. Consider proximity to tourist attractions, parks, or scenic routes. If you operate in a city, think about bike stations at popular transit hubs.

5: Raise Funds

Starting a bike rental business requires financing. You'll need capital for bike purchases, permits, and operational costs. Explore different funding options, including personal savings, loans, or investment from friends and family.

  • Personal Savings: Use your own savings or assets to finance the business.
  • Bank Loans: Apply for a business loan from a bank or financial institution.
  • Investors: Seek investment from individuals or venture capitalists interested in your business.
  • Crowdfunding: Launch a crowdfunding campaign on platforms like Kickstarter or Indiegogo.
  • Government Grants: Explore grants and subsidies available for small businesses.
  • Business Partnerships: Form partnerships with local businesses or tourism agencies.
  • Equipment Financing: Finance your bike fleet through equipment financing.
  • Online Lenders: Consider online lenders or peer-to-peer lending platforms for quick loans.
  • Family and Friends: Borrow from friends or family members willing to invest.
  • Revenue: Use revenue generated from the business to fund expansion.

6: Choose a Business Structure

Decide on the business structure that suits your needs. Common options include a sole proprietorship, LLC, or corporation. Each has its advantages and tax implications, so consult with a professional to make the right choice.

LLC vs Corporation for Bike Rental Businesses

A Limited Liability Company (LLC) offers personal asset protection for members, simplifies tax obligations through pass-through taxation, and generally involves fewer formalities, making it an attractive choice for small bike rental businesses with single or multiple members. 

Conversely, a corporation establishes a separate legal entity, shielding shareholders from personal liability and allowing capital raising through stock issuance, but it entails double taxation and demands more rigorous compliance with formalities, typically suiting larger bike rental businesses with multiple owners or those seeking external investments. 

7: Necessary Licenses and Permits for a Bike Rental Business

Compliance with licenses and permits is crucial. Ensure you obtain all the necessary documentation to operate legally in your area. This step varies by location, so check with local authorities.

8: Get an EIN

An Employer Identification Number (EIN) is essential for tax purposes, especially if you plan to hire employees in the future. You can apply for an EIN through the IRS website.

9: Open a Business Bank Account

Separate your business finances from personal finances by opening a dedicated business bank account. This simplifies bookkeeping and ensures you keep track of business expenses.

10: Advertise Your New Company

Effective marketing and advertising are essential to attract customers. Develop a marketing strategy that includes online and offline channels. Consider a professional website, social media presence, and local partnerships.

What Should You Know Before Starting a Bike Rental Business?

Before diving into the world of bike rentals, it's essential to have a clear understanding of the financial commitments involved. This includes evaluating startup costs, which can vary significantly depending on factors such as your chosen location, the size of your bike fleet, and the types of equipment you plan to offer. 

How much does it cost to open the company?

Startup costs for a bike rental business can vary widely based on location, fleet size, and equipment choices. On average, you might need anywhere from $10,000 to $50,000 or more to cover initial expenses.

Types of Bikes to Offer/Fleet of Bikes

When selecting bikes for your fleet, consider offering both mountain bikes and e-bikes to cater to a broader customer base. Assess the demand in your area and customize your inventory accordingly.

Mountain Bikes

Renting out mountain bikes is a fantastic idea for bike rental businesses, especially if you're located near trails, parks, or outdoor adventure destinations. Mountain bikes are popular among outdoor enthusiasts, tourists, and locals looking for an adrenaline-pumping ride through rough terrain. 

Prices for mountain bike rentals can vary based on location and bike quality, but on average, you can charge anywhere from $30 to $100 or more per day. To maximize your mountain bike rental business, consider offering guided tours and providing safety gear along with the rental. This can enhance the overall experience for your customers and increase your revenue.

Electric Bikes

Electric bikes are popular among tourists and locals alike, offering a more accessible way to explore hilly or long-distance terrain. They're ideal for scenic tours, city sightseeing, or providing an alternative to traditional bikes.

The cost of renting electric bikes per day varies widely based on location and the quality of the bikes. On average, you can expect to charge customers anywhere from $30 to $100 or more per day per electric bike. Pricing should consider factors like battery range, bike specifications, and local market rates.

What Makes a Bike Business Fun and Profitable?

A successful bike rental business combines excellent customer service, well-maintained equipment, competitive pricing, and strategic marketing. Ensuring a memorable and enjoyable experience for your customers will lead to repeat business and positive word-of-mouth promotion.

Key Takeaways

Conduct a comprehensive market research to understand your local area, target market, and competition. Analyze factors like local demand, tourist traffic, and ideal locations for bike rental services. Identify your target audience, whether it's tourists, locals, or both, and tailor your services accordingly. Assess existing bike rental businesses in your area to identify opportunities for differentiation.

Create a well-thought-out business plan for your bike rental business. Estimate your startup costs, including expenses like bike purchase, licenses, insurance, and marketing. Define the types of bikes you'll offer, considering the demand for mountain bikes and electric bikes. Set competitive pricing that covers expenses and generates a profit, based on local market rates. Your business plan will serve as your roadmap to success, guiding your financial projections and strategies.

Choosing the right business name is vital for branding and recognition. Ensure it's memorable, easy to spell, and reflects your bike rental services. Options include location-based names, descriptive names that convey your services, creative wordplay, memorable acronyms, customer experience-oriented names, and unique branding. Check if the name is available for domain registration and on social media platforms to establish a strong online presence.

Frequently Asked Questions

What is the Ideal Location for a Bike Rental Business?

The ideal location for a bike rental business depends on your target market. Tourist areas, beachside locations, and urban centers with bike-friendly infrastructure are often good choices.

Which Business Structure is the Best Fit for a Bike Rental Businesses?

The best business structure for a bike rental business can vary, but many opt for an LLC (Limited Liability Company) due to its flexibility, simplicity, and liability protection. A corporation may be more suitable for larger operations with multiple investors.

Is a Bike Business Profitable?

Bike rental businesses can be profitable, but success depends on factors like location, pricing, marketing, and fleet management. Conduct thorough market research and financial planning to maximize profitability.

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