Strategy

7 Steps to a Multi-Million Dollar Campground

Industry leaders are predicting an estimated 25% of campgrounds and RV parks will change ownership in the next five years. If selling is part of your retirement plan—or you're entertaining the possibility for the future—taking certain actions now can help maximize the return on your investment when it's time to cash in.Embracing modern technology like the hotel and airline industry is a quick and affordable way to stay relevant, and up the value of your business. Even if you don't plan on selling in the next several years, having the right technical tools now will capture more data. And the more data you have, the more your park will be worth. Don't wait until the last minute!Here are seven ways to increase the value of your campground, RV park or vacation cabins, and fetch top dollar when you're ready to sell:

1. Capture the Next Generation of Travelers: Millennials

“If an RV park doesn’t have online reservations on its website, I just go to the next one.”— Laura, millennial RVer from Travel Explore UncoverCamping has become more popular than ever over the last decade, especially with one particular age group: Of the more than 1 million households in North America that started camping last year, 44 percent were millennials. And if we know one thing about this demographic born between 1977 and 1995, they love technology like raccoons love unsecured groceries at campsites. The vast majority, or 90 percent of millennials, reserve travel experiences online.“Millennial travelers demand instant gratification, accuracy in booking and one-stop shopping, all from their handheld device. These digital natives also compare their travel booking experience to all their other tech experiences with expectations aligned accordingly...They want the speed and convenience of an online purchase. ”— RV BusinessAs a result of this trend, more and more campgrounds and RV parks are appealing to tech-savvy travelers by investing in mobile booking, complimentary WiFi, and satellite TV.

How:

Keep your business competitive and on-par with industry trends by implementing an intuitive, mobile-friendly reservation system.

2. Increase Reservations

Mobile reservations for RV parks surged by 150% in 2013-2014 alone, according to the National Association of RV Parks & Campgrounds. By giving visitors the option to reserve online 24/7, you'll scoop up more guests who want to make plans on their own time, whether it's on the road or on the trail. If you don't offer at-a-glance calendaring and real-time availability on your website—but the competition down the road does—there's a good chance you're missing out on business. And remember: The more reservations you have, the higher your business is going to be valued at. Tip: If maintaining that personal connection from the get-go is important to you, perfect! With an online booking system like Peek Pro, you can opt to accept pending reservations online, but still require a phone call to verbally seal the deal and confirm the reservation before the credit is used.

How:

Give visitors the option to reserve online 24/7.

3. Open Up New Revenue Streams: Equipment Add-Ons & More

When it comes to campgrounds, RV parks and/or cabins, there's a forest of possibilities for opening up new revenue streams!

How:

ADD-ONS & RENTALSAnother interesting tidbit: 52 percent of campers between the ages of 18 and 34 years did online research to buy items for their camping trip before purchasing the items in-store, according to a preparation and purchase report by the Outdoor Foundation. Your takeaway? Not everyone is a Bear Grylls type, or has the space to store sleeping cots and Coleman stoves. If you're already offering rentals or operate an onsite general store, step up your game (and profits!) by up-selling campers when they're reserving online.With a system like Peek Pro, you could sell a wide array of add-ons or rentals (folding chairs, air mattresses, extra roasting forks, lanterns, tents, etc.) directly in the checkout flow, and have those items ready for pickup when folks check in. Rather than making an extra stop at REI or Target, guests enjoy the convenience of a one-stop shopping experience, and you reap the benefits.SEASONAL EVENTSDo you host seasonal events like luaus, bbq's or guided full moon hikes that require pre-registration? A great online reservation system should let you manage all of the above from a single platform: Bookings, rentals and events.FLEXIBLE PRICINGWith an online reservation system, you can easily set dynamic pricing schemes that automatically increase when demand is high (weekends, holidays, popular sites) and decrease during times of year when demand is low.

4. Boost Your Brand and Professional Appearance

Let's talk about the all-important website: As the public "face" of your company, it's the first impression people get. Why not make it a great one? Having a built-in reservation system—one that's intuitive and delivers an easy user experience—enhances the appearance of your website, and thus increases the perceived value of your park. It also sends a visible message to potential buyers that you're business-savvy, customer-oriented, and invested in technology that adds value to your operation.

How:

Give your website some love! It should be user-friendly and easy to navigate, have an aesthetic that reflects your brand, and have a built-in reservation system with a user-friendly checkout flow for guests.

Your website is the public face of your company, use it to make a good first impression

5. Reduce Operational Expenses

The more your park profits, the higher price it's going to fetch.

How:

An online reservation system reduces operational costs, which is the quickest and easiest way to boost profits.

  • It saves time and reduces mistakes by automating reservations, communication and payments
  • It reduces the need for extra staff, and/or frees up staff to be more productive in other important areas
  • It keeps all your data in one place, allowing you to easily run reports and learn where to increase/decrease prices
  • It lets you maintain that personal connection with guests, while saving time on day-to-day tasks
  • It saves you money on credit card processing fees
  • It lets you accept reservations 24/7 on your website, so you don’t have to staff the phone for long periods of time
  • A good online booking system has an intuitive user interface, meaning less time to train new staffers

6. Make it Easy for Buyers to Say "YES"

“If you’re planning on selling the business one day, remember: It’s not a business unless it runs when you’re not there. Who wants to buy a ‘business’ if you are the business?”If the way you want your business to run is mostly stored inside your head, that means you're the only one who can "do it right." It also makes training new staffers a pain, because there are no repeatable processes or systems in place to ensure a consistent customer experience. A smooth transition is important for prospective buyers who want hit the ground running, and the right online reservation software plays a critical role—especially if you offer rentals and activities in addition to lodging.

How:

Standardize and streamline business operations with one online booking system used by the entire staff. From automated email communication, to managing staff schedules, to taking reservations, to checking people in, an online reservation system lets you do it all under one platform. If you offer rentals and activities in addition to lodging, make sure to choose a software lets you easily manage all three.

7. Most Importantly: Make it Easy to Prove the Value of Your Park

When it's time to sell, having all of your finances and years of data digitally streamlined under a single platform will (1) make it easier to access, gather and organize important information, and (2) validate the worth of your campground or RV park. Shabam.

How:

Have an online reservation system that rolls up all of your data into digital reports that are easy to access, understand, and share.*****Whether you're preparing to uproot for another adventure, or cashing in and cruising towards retirement, getting top dollar for your investment takes some foresight. An online reservation system can increase revenue, reduce costs, streamline operations, and provide financial visibility; all factors that could significantly increase the sale value of your campground or RV park. It's also easy, affordable and quick to implement—get set up in just a few days!Be proactive now, and be a happy camper later.

Rentals

Simplifying Rental Pricing: A Checklist Of What To Look For In An Online Booking System

Unless it's a hilarious kitchen apron, or an electronic Chewbacca mask, our general attitude towards one-size-fits-all products is...meh.The same thing goes for the needs of rental businesses—particularly when it comes to setting up pricing structures: This is no one-size-fits-all scenario. It may seem like a simple undertaking on the surface, but there are many nuances that make it complex and highly specific to each outfitter.Consider all the variables that can affect pricing:

  • Seasons
  • Time of day
  • Duration
  • Group size
  • Add-ons such as equipment kits, insurance, wetsuits, GoPros, etc.

Keeping track of all these variables with a spreadsheet (or worse—by hand—with ledgers!!) can be time consuming, confusing and tricky. It's important to have a robust online booking software to support all these variations and help manage pricing options, but how do you pick the correct option for you?To avoid investing in an online booking solution that only works for some parts, but not all of your rental business, use this checklist to ensure your system can handle the following complexities:

1. Seasonal pricing

Look for software that allows you to create your own seasons with a date range.

Different seasons call for different rental rates. For example, if your bike rental business is booming during the summer months, you might want to capitalize. So during this peak season, you increase pricing by 20 percent while demand is so high. Later, as bookings wind down with summer, you lower pricing by 25 percent to attract more customers.Point in case: Your online booking software should give you the ability to create different pricing schemes throughout the year. Look for software that allows you to create your own seasons with a date range. Peek Pro features seasonal pricing, which automatically adjusts prices for your activities depending on the day of the week or the time of year.

2. Multiple Rental Pricing Methods

Not all rental equipment is used the same way—or for the same amount of time. That's why it's important to consider which pricing methods make the most sense for certain types of equipment.Take, for instance, bike rentals. One customer will come along and rent the bike for, say, three hours, which makes an hourly rental rate the most practical choice. But if you're renting motorboats at a popular lake destination where visitors flock for vacations and weekend getaways—it makes sense to charge a daily rate. Or perhaps you specialize in glow-in-the-dark stand-up paddle boards. Consider renting them out at a nightly rate, so people can paddle as late as they want and return their board in the morning.Tip: If you're like many watercraft rental businesses and offer guided tours and activities in addition to equipment rentals, it's important to choose an online booking system that also lets you charge a per-person rate.

3. Parameters For Inventory Availability

If the mere mention of "inventory management" brings on a pounding stress migraine, it's a sign: your online booking system isn't pulling its weight! Look for a software that lets you specify availability time windows for each piece of rental equipment (i.e. a specific type of bike) or for groups of rental equipment (i.e. all kayaks). The right rental software will also make it a cinch to take inventory offline for needed repairs, and even schedule recurring maintenance windows.

4. Scaling Discounts For Different Group Sizes

By offering a more appealing per-unit pricing structure, larger groups know they’re getting a great deal.

If your customers are getting a discounted rate for booking as a big group, make sure they know it! Use a robust online booking solutionthat lets you to create multiple pricing groups (e.g. 1 to 9 people and 10+ people). By offering a more appealing per-unit pricing structure, larger groups know they're getting a great deal.

5. And Don't Forget...

Beware of Generic Software

As you've probably already guessed, generic software doesn't work very well in the rental pricing space. Look for an online booking software created by a company with deep expertise in the rental market. Ultimately, setting up and managing your rental pricing should be easy, flexible, intuitive, and simple to maintain. This lets you focus more on the customers, instead of messing around in the minutiae of scheduling and maintaining prices.

Keep Customer Experience Top of Mind

Speaking of customers: A successful rental pricing solution delivers a seamless customer experience where the right price is calculated every time, no matter the variations—be it quantity, duration, unit type, group size, special promo codes or add-ons. By providing a clean and intuitive booking interface for guests, you're setting the tone for a top-notch customer experience right from the get-go. Choosing the right software for your rental business can be a challenge, but once you've found it, your day-to-day can transform from frazzled to fantastic. Fewer mistakes, more visibility, a freer schedule, and less stress are on the horizon—not to mention the elimination of inefficiencies when doing things by hand.

Online Bookings

5 Easy Ways to Get More Online Bookings Ahead of Time

A little extra prep time can make a big difference.These are words of wisdom for a lot of things in life, whether you're studying for a tough exam, practicing for a big recital or cooking up a Thanksgiving feast. And as a business owner in the tour, activity or rental industry, you know better than most that preparedness makes all the difference when it comes to delivering a top-notch experience for guests. So wouldn't it be dandy if more customers booked a day, a week—or even a month—ahead of time, letting you know exactly what's on the docket for the days ahead?We compiled five tips to encourage customers to book in advance—leaving you more time to focus on big-picture items like staffing, budgeting, interacting with guests, and (most importantly) doing what you love.

1. Embrace The Internet

People want to do things online, on the go—and they want to get their tours, rentals and activities that way, too.We live in an era where people can grocery shop, jam to Ed Sheeran's latest album, and get a hot date for tomorrow night—all while waiting in line at the post office. People want to do things online, on the go—and they want to get their tours, rentals and activities that way, too.Since the average Millennial or Gen Z kid won't even consider calling to book a travel experience or activity, the first step to encouraging people to book in advance (or book at all) is creating a great website for your business.Next, make sure your website is responsive—a.k.a., it “responds to” or resizes itself depending on the type of device it is being viewed on (laptop, smartphone, iPad, etc). Request this if someone is designing your website for you, or choose a responsive template such as Wordpress, Squarespace, Webflow or Weebly if you're building the website yourself.Last, use a seamless online booking system so customers can easily browse availability, book, and pay on your website. People will feel more comfortable booking ahead of time online when they're using a trusted payment processor, and scheduling will be easier on your end with an online calendar that updates in real time as customers book.Choose an online booking system that allows the checkout flow to be directly embedded on your site.

2. Be Smart With Prime Real Estate on Your Website

Optimizing the booking button is one of the most overlooked tactics we see all time. Where and how often this button appears on your website—along with size, color, words and font—can make a significant difference in reservation volume.Writing some persuasive copy on your website can also sway guests to reserve their spot in advance. For example, if your tours, activities or rentals must be booked at least a week ahead of time, consider stating this "above the fold," a.k.a., the portions of the homepage that are visible without scrolling. Impart a sense of urgency with messaging that says something like, "classes fill up fast—reserve your spot online now!" etc.

Position important information above the fold on your website

3. Consider Your Cancellation Policies

Now that you're thinking about ways to encourage folks to book in advance, let's also consider one of the potential roadblocks: Cancellation policies.No one likes hidden fees or unclear policies. Being transparent, fair and reasonable (to the extent that you can be) with cancellation policies, terms and conditions will give customers faith in the professionalism of your business, and make them feel more comfortable booking ahead of time.

Questions to consider when creating your cancellation policy:

  • Can the customer reschedule if something comes up?
  • Do you have cancellation fees, and if so, when do they apply?
  • Will refunds be available all the way up until the redemption date, or only a few days after booking?
  • Will you have a sliding scale for the amount to be refunded based on proximity to redemption date?
  • How can the cancellation be made—online, through email or over the phone?

If last-minute cancellations from customers who book in advance are a concern for your business, implementing a small cancellation fee—and being upfront about it on your website—can help discourage people from backing out.

4. Posts That Pack A (Profit) Punch: Get Social Media Savvy

When it comes to selling an experience, showing is more powerful than telling. And what better way to "show" how awesome your activity is than by sharing cool photos on Facebook, Instagram and Twitter? Be diligent about posting on social media all year long. Even if you've got seasonal downtimes or close up shop during certain weeks, that doesn't mean your brand building—or advance bookings—have to take a hiatus. A robust social presence helps keep your business "top of mind" for the folks who like to plan ahead.

How to use social media to encourage customers to book online in advance:

  • Add the "call to action" button on Facebook: Quite frequently, people end up visiting your Facebook page before they find your website. By adding the "book now" button on your businesses' Facebook page, you can fast-track customers directly to the checkout page on your website.

Make it as easy as possible for your customers to get to your checkout flow. Taking advantage of the call to action button on Facebook, like our partners at Moto Surf Co. pictured above, is an easy way to do this!

  • Catch them when they miss you: For example, if you've got a boat charter business that only runs from May to September, dig through your smartphone photos and find a nice shot that you snapped in the summer when it was sunny and gorgeous. Post it on a day when it's dreary outside and your customers are all bundled up. Seeing the summer fun that awaits will create anticipation, and keep your business top of mind when people are getting ready to make plans for the following summer.
  • Prepare for holidays and special occasions: Post about seasonal or upcoming themed experiences (Halloween trolley bar crawls, Christmas Lights tours, Valentine's cooking classes, etc.) at least a month ahead.
  • Create a sense of urgency: Gently remind customers that slots fill up quickly, and update them on how many are left as they fill up. Knowing that the demand is high and opportunities are dwindling can encourage folks to act fast and book early.

5. The Price Is Right: Incentivize!

Fact: People love getting deals. Another fact: People are more inclined to buy things they wouldn't normally purchase simply because there's a discount. Use this oh-so-scientific information to your advantage and offer pricing incentives for early bird bookers. The easiest way to do this? Use an online booking system that lets you build customizable promotional codes, so you can set discounts to apply for specific days and time ranges. Customers can enter in a code at checkout and see their discount reflected.Using promo codes to get customers booking online ahead of time:

  • Incentivize people to book faster by setting a max usage number: "The first 20 people to book get half off their skydiving tickets!"
  • Boost sales in your slow season with discounts over a period of several months: "Book a horseback riding lesson from January though March and get $30 off!"
  • Drive repeat customers by putting discounts in follow-up emails: "Thanks for skiing with us! Take $20 off your next rental if you book now." An online booking system like Peek Pro makes it easy to send automatic, customized follow-up/thank you emails.

Bottom line? It behooves you to get customers to book in advance. Not only does it allow for more prep time and help guide decision around staffing and budget, you'll spend less time fussing over day-to-day particulars, and more time providing your customers with an awesome, memorable experience.

Rentals

15 Different Rental Business Ideas That Let You Do What You Love

When you specialize in online booking software for rental companies, you come across a smorgasbord of interesting and innovative business models. From people who turned their passion into a career, from folks looking to supplement a full-time gig, the possibilities are far-reaching and fun to explore. If you're entertaining the idea of starting a rental venture, but are overwhelmed by the options and need a little inspiration to get the entrepreneurial juices flowing, we've put together a variety of ideas based on what we've come across in this industry, from outdoorsy to ultra-niche, to hobby-based.

Happy brainstorming!

1. Party Boat

Sure, we've heard the saying: The two best days of owning a boat are the day you buy it, and the day you sell it. But whoever said that didn't dip their toe into the boat rental market! Party Boat Rentals offers experiences that provide variety and allow autonomy for customers celebrating special occasions.

With a houseboat or party boat, think about all the types of customers you can cater to: Family reunions, bachelor/bachelorette parties, corporate outings, etc.

Pros:

  • High demand in tourist areas
  • Premium pricing potential
  • Operates year-round in warm climates

Cons:

  • Expensive to buy and maintain
  • Requires permits and insurance
  • Weather affects bookings

2. Luxury/Party Bus

“The secret of getting ahead is getting started. ”— Mark Twain

This has the same appeal as party boats, but for landlubbers. Luxury buses make the mode of transportation a destination all on its own. Not only is there a year-round market for this type of service, but it's also a fun opportunity to add your own sense of style and whimsy to a proven business model. For example, we've seen entrepreneurs purchase old school buses and convert them into the ultimate party mobiles—especially perfect for transporting wedding guests between venues. If you're going for sleek and sophisticated, consider a personalized chauffeured luxury car service. You can always start small with one vehicle and build your fleet from there.

Tip: There are a number of factors that need to be considered for this market, such as staffing your drivers, insurance, legal compliance, and drawing up a detailed business plan that identifies your target customer base (for example, wine tasters, sightseers, wedding parties, etc). But this proven business model can be sustainable, profitable (and fun!) if you invest the time and effort in doing it right.

Pros:

  • Works year-round for events
  • Customizable for unique experiences
  • Easy to scale over time

Cons:

  • High upfront and maintenance costs
  • Licensing and insurance required
  • Staffing adds complexity

3. Mobile Beverage Systems

Some people like to party at the bar, but you could bring the bar to your party. Mobile beverage systems provide services that focus on convenience for weddings and festivals. The tap party trailers cater to larger groups like weddings, golf tournaments, and festivals, while the two- and one-tap systems are perfect for small-group tailgating, picnics, barbecues, etc. When you base your business around a commodity that's always going to be in demand (beer!), you're thinking like an entrepreneur.

Pros:

  • Popular for weddings and festivals
  • Low upkeep compared to vehicles
  • Can be bundled with other rentals

Cons:

  • Seasonal demand
  • Inventory needs ongoing restocking
  • Competes with caterers and venues

4. Party Supplies

The possibilities in this category are as colorful as a fistful of confetti. Think about it: Most folks don't have chocolate fountains and bouncy castles and bubble machines stowed away in their hallway closet (wait, you do? Can we come over?). When it's time to throw a shindig, people turn to vendors. Whether you want to specialize in one specific thing that generates income on its own (audio equipment, for example) or accumulate an inventory of supplies, this particular rental market has lots of flexibility and opportunity.

Here are just a few ideas:

  • Concessions machines (popcorn, cotton candy, snow cone, chocolate fountain, slushies/margaritas
  • Bouncy houses
  • Audio equipment
  • Smoke machines
  • Tents, tables, chairs
  • CO2 Tanks
  • Bubble machine
  • Karaoke machine
  • Interactive games

These benefit from the repeat use of inventory, making them a great example of equipment rental business profitability, especially when items are well-maintained and booked frequently.

Pros:

  • Wide customer base
  • High-profit, reusable inventory
  • Scales easily with demand

Cons:

  • Requires significant storage
  • Cleaning and upkeep needed
  • Competitive market

5. Party Character Rentals

“You don’t have to be great to start, but you have to start to be great.”— Zig Ziglar

Speaking of parties: Chuckle all you want at the idea of employing Spiderman or Snow White or SpongeBob Squarepants, but managing a party character rental company can mean serious business. After all, who can put a price on fulfilling the birthday dreams of little kids? (You can). If you're already researching the idea of establishing a party supply rental business, character rentals can be a lucrative add-on to expand into down the road.

Pros:

  • Niche appeal for kids’ events
  • Low startup costs
  • High potential for repeat clients

Cons:

  • Limited to the children’s market
  • Depends on staff performance
  • Seasonal fluctuations

6. Outdoor Activity/Sporting/Fitness Equipment

Wide open spaces...wide open possibilities! In this particular category, the best place to start is by considering the natural conditions of where you’re based. Wherever you are, there’s probably an activity that suits your surroundings. If you're an outdoorsy type, this is a rewarding way to stay immersed in what you love, share your passion with other people, and bring in some extra income.

Consider...

  • Near a river/lake: Fishing equipment
  • Near a snow resort: Ski/snowboard/snowshoeing/tubing gear
  • Near a mountain range/rocky area: Climbing gear
  • Near an ocean: Surfboards/boogie boards/hand planes/wetsuits/snorkel gear
  • Near a national park: Hiking gear
  • Near sand dunes: Sandboards/sandsleds

Pros:

  • Growing interest in active travel
  • Appeals to eco-conscious users
  • Can offer add-ons like guided tours

Cons:

  • High maintenance costs
  • Must be near outdoor areas
  • Seasonal demand shifts

7. Watercrafts

Speaking of you outdoorsy types, where there's a body of water, there's a (rental) way. If being out on the big blue puts a big 'ol smile on your face, it's time to float some ideas—think canoes, kayaks, paddle boats, standup paddle boards, and (our personal favorite) mega SUPs! Start small—a part-time business could get by with a livery of just five boats to begin with. Take the time to really refine your customer experience, nail down basic business operations, and separate yourself from the competition before expanding your inventory. Entrepreneur.com estimates the startup costs for this business are $10,000 - $50,000.

Tip: A few things to think about as you explore this possibility—read up on the rules and regulations of watercraft rentals in your state, on-water liability insurance, and look for an organization that can provide community and insight along your journey, such as the Stand Up Paddle Industry Association or the American Kayaking Association. This type of rental business can also be set up in several different operating formats.

Pros:

  • Popular with tourists
  • Low operating costs
  • Eco-friendly option

Cons:

  • Requires permits and safety compliance
  • Weather-dependent
  • Needs waterfront access and transport

8. Electric Scooters/Segways/e-Bikes

If you've got some mechanical aptitude and live near a highly trafficked area that attracts a lot of tourists, renting out mopeds, Segways, or electric bikes is a practical venture to consider. These types of vehicles are comfortable, user-friendly, and just plain fun, making them appealing to a variety of people and thus broadening your customer base. Scooter tours are very popular in vacation spots and adult playgrounds like Las Vegas and Hawaii, and Segways remain a popular tourism staple in tech hubs like Austin and San Francisco. If you're looking to get started quickly, do a little research into franchise opportunities that could give your business a fast track to earnings, profits, and growth.

Tip: Reach out to someone who owns a scooter, Segway, or e-bike rental business in an area that won't be competitive with your business. The business owner might be more inclined to give you some tips and advice on getting started.

Pros:

  • Easy to use and maintain
  • Lower startup cost than vehicles
  • High tourist appeal

Cons:

  • City regulations may restrict use
  • Safety and liability concerns
  • Battery upkeep required

9. ATVs

ATVs, or all-terrain vehicles, are popular all over the country, from the woods of New York to the lush expanses of Hawaii. And while they present some startup challenges, they offer exhilarating appeal for tourists who really want to get immersed in their surroundings. eHow points out that the best spot for renting ATVs is "close to designated off-road areas or backcountry recreational locations where the machines are allowed. Check with the state or federal agency that manages the area to determine what permits or licenses are required if you operate within the boundaries of the park or national forest."

Pros:

  • Popular for adventure tourism
  • High rental rates
  • Ideal for group bookings

Cons:

  • Expensive to buy and repair
  • Must be near off-road trails
  • High insurance needs

10. Photo Booths

If you’ve been to a wedding in the past sevenish-ish years, you know that photo booths are as much a staple as the DJ, the cake, the bouquet toss, and that one weird uncle from Minnesota who makes an awkward speech. The photo booth fad doesn't appear to be fading out of the picture anytime soon, which makes it a promising side gig to explore, especially if you value flexibility and fun. Photo booth rentals are creative ventures that focus on creativity and are scalable with themed add-ons. 

Some photo booth operators say they rake in about $100 an hour gross profit before taxes are accounted for. This entrepreneur says he makes about $1,000 for working two events in one weekend. Downside? It can dig into your social life, since most weddings and corporate events take place on weekends.

Pros:

  • High demand for events
  • Low startup costs
  • Easy to scale with themes

Cons:

  • Weekend-heavy demand
  • Setup/teardown required
  • Saturated market

11. GoPros & Accessories Tripods/Rigs/Harnesses To Go With Them

Offering GoPros and all the cool do-dads to go with them (drones, harnesses, mounts, floating hand grips, etc.) is a great way to cater to thrill-seeking adventurers who want to document and share their excursions on social media. And while the hardcore Shaun White types probably have an arsenal of their own photography goodies, this GoPro rental business rightly points out that "renting a GoPro is the cheapest option for recording HD action video without buying expensive equipment."

Pros:

  • Great for content creators
  • Low inventory cost
  • Rides trend of social media filming

Cons:

  • Small target market
  • Prone to damage
  • Buyers may prefer to own

12. Glamping or Camping Gear

There are two types of people in this world: People who camp and people who don't camp, but tag along every once in a while because they were invited, and don't own so much as a headlamp or sleeping bag. The latter is your meal ticket. This rental model is especially viable if you (1) live near a popular camping destination, or (2) live in a big city where people are inclined to get out of town and spend a week in the wilderness. Granted, you'll be competing with big names like REI and Sports Basement, but there's plenty of room for competition! Keep in mind: Quality/cleanliness of gear, and allowing your customers to conveniently check out items online will be hugely important to the success of your business.

Pros:

  • Trending in outdoor travel
  • High margins on reusable gear
  • Appeals to eco-conscious travelers

Cons:

  • Bulky items need storage
  • Cleaning adds labor
  • Seasonal use

13. Bikes

A bike rental business is a smart option if you live in an area with extensive bike trails (Cape Cod, for example, is an area with loads of bike tourism). Think about what kinds of add-ons you can offer to boost sales: tag-alongs or trailers for the kiddos, strollers, dog trailers, and fat bikes for the winter (if you live in an area with snow) are all things to consider. You can even put together packages that include refreshments and a round-trip shuttle pickup/drop-off. This is a venture that promotes sustainability and suits those with healthy lifestyles in eco-friendly, active cities.

Pros:

  • Popular in tourist spots
  • Simple maintenance
  • Upsell with accessories

Cons:

  • Theft risk
  • Needs bike-friendly locations
  • Weather-dependent

14. Cake Stand Rentals

Look at all the blingy bling on these cake stands! Cake stand rentals are specialized setups that require little investment and involve minimal risk for first-time business owners. Elevate the Cake saw a market for this and went for it, pointing out that "since hundreds of dollars are often spent on the cake, why have it displayed on cardboard, plastic, or nothing at all?" 

Not only that, who wants to buy a cake stand if they're only going to use it once? No question about it: The best work is the kind you enjoy. Nothing delights us more than when we partner with a client who turned their passion into a business, like our friends at Elevate The Cake. Cake stands are actually a hot commodity in the wedding planning business, and your crafty designs can be the cornerstone of someone’s perfectly planned nuptials. Seriously—the fact that there is an Internet article called "a guide to wedding cake stands" proves there's a market for this kind of thing.

Bottom line: If there's something you love to make, don't rule out the possibility that someone might want to rent it!

Pros:

  • Versatile for events
  • Durable with minimal upkeep
  • In demand for decor setups

Cons:

  • Labor-intensive setup
  • Bulky to store
  • Venues may already offer it

15. Pipe Rentals

The legalization of recreational marijuana in several U.S. states has created a new market for cannabis enthusiasts.‍

Pros:

  • Versatile for events
  • Durable with minimal upkeep
  • In demand for decor setups

Cons:

  • Labor-intensive setup
  • Bulky to store
  • Venues may already offer it

Benefits of Rental Activities

Rental businesses thrive across industries because they meet a wide range of needs without long-term commitment. The broad appeal, from vacation homes and outdoor gear to party supplies and commercial spaces, makes them a smart, versatile choice for entrepreneurs.

Rental models also offer consistent cash flow through repeat bookings, flexible income during peak seasons, and the ability to scale at your own pace, whether you’re expanding a bike fleet or adding more photo booths.

Not to mention, they’re eco-conscious by nature. Renting encourages shared use, reduces one-time purchases, and supports sustainability by extending the life of high-quality gear.

Most importantly, rental businesses are adaptable. You can shift your offerings based on customer demand or seasonal trends. When you’re aware of the challenges rental businesses face and how to overcome them, your business stays relevant and resilient, no matter the market.

How to Market Your Rental Business

Are you catering to vacationers looking for paddleboards or glamping gear? Local businesses in need of photo booths or mobile bars? Effective marketing begins with understanding your target audience. Defining your core customer helps tailor your messaging and offerings.

Once you know your market, meet them on the right channels. Use social media to showcase eye-catching rentals, SEO to rank for local searches like “bike rentals near me,” and online ads to drive bookings during peak seasons. Don’t overlook partnerships. Connecting with hotels, venues, or tour guides can expand your reach fast.

Finally, build a strong online presence. A professional website with clear photos, pricing, and booking tools adds credibility. Listing your rentals on platforms like Airbnb or VRBO (for lodging or experiences) taps into ready-made audiences. 

In fact, one of the top reasons your rental business should accept online bookings is the ability to streamline reservations, reduce no-shows, and boost revenue with less manual work.

And remember...

A number of the aforementioned business models can also be set up in several different operating formats, so consider the following, as it could influence what type of rental idea you ultimately decide to pursue. Consider if you'd rather...

  • Supply rentals to hotels, and split the revenue
  • Operate the rental business from a rented location (e.g., even if you don't own waterfront property, that doesn't mean you can't operate a watercraft rental business)
  • Run the rental business directly out of your home and advertise that people can pick up directly from you, or that you'll deliver the gear to a pre-arranged location

Starting your own rental business can be one of the most challenging—and rewarding—things you ever decide to take on. For every step of the way, there's a wealth of resources out there to help you succeed.

Key Takeaways

  • Rental businesses offer scalable, flexible income opportunities across tourism, events, and equipment industries.

  • Each rental niche has unique pros, cons, and startup needs, so choose one that fits your skills, lifestyle, and market.

  • Success depends on smart marketing, a strong online presence, and tools that simplify bookings and operations.

Frequently Asked Questions

What Types of Rental Businesses are Most Profitable?

Typically, vacation rentals (short-term homes), long-term apartment leases, and equipment rentals (like construction gear or party supplies) lead in profitability.

Do I Need Special Permits for a Rental Business?

Most rental businesses need permits, like short-term rental licenses for vacation homes, such as those mandated in cities like San Francisco or Miami. Equipment rental businesses require business registration and liability insurance, with some needing equipment-specific permits (e.g., boating licenses).

Zoning laws and compliance rules vary by location, so always check local regulations before launching.

Can a Rental Business Be Managed From Home?

Yes. Many rentals, especially vacation homes or portable equipment, can be managed remotely using tools for booking, messaging, and remote check-ins. Property management software and platform integrations make running rentals from home easier than ever

Read about Dylan's Tours and how they became one of the largest operators in San Francisco

Online Bookings

8 Reasons Marinas Should Accept Online Bookings for Watercraft Rentals

A growing number of marinas are specializing in pleasure craft rentals, including kayaks, motorboats, jet skis, and stand-up paddle boards. If you're among this segment of activity operators, you're likely facing stiffer competition to attract guests. One way to stand out above the rest? By providing a great online booking experience for your guests. With the Internet serving as a major medium of communication in the travel industry, "web exposure is a major sales-driving force," IbisWorld points out in a recent study on tour operators in the U.S., and consumers will increasingly use online trip planning resources."Here are the top reasons your marina should accept online bookings for recreational watercraft rentals.

1. It Improves Customer Service

Rather than calling directly to inquire about available rentals and provide payment information over the phone, a growing number of tech-savvy travelers—at least 85 percent—are going online to shop for and book experiences. So if you don't offer a great online booking experience, that's a big school of fish to miss out on in the ocean of customers. And it's not just about catering to customers' search habits. With an online booking system like Peek Pro, guests will receive an automated confirmation email that can be fully customized to include any details of your choice, along with a reminder email prior to the experience and a follow-up email after. This allows for thorough and detailed communication between you and your customers, without having to play phone tag or make lengthy calls. And if maintaining that personal connection from the get-go is important to you, perfect! With Peek Pro, you can opt to accept pending bookings online, but still require a phone call to verbally seal the deal and confirm the reservation.

2. It Makes It Easy For Guests To View All Their Options

If you're currently taking reservations over the phone and find it difficult to clearly communicate all the details, consider how much time and effort you'll save by coordinating the entire reservation online. An online booking system will save you time and increase booking efficiency for guests, too. You're not a parrot, and your guests have better things to do than listen to you list particulars like package options and availability. Make it easy for folks to view all available rentals, seasonal packages, and special offers in one place.

3. It Streamlines Inventory Management

Inventory management. Those two little words carry a lot of weight for anyone who runs a busy rental business. Effectively reconciling available inventory and scheduled reservations can mean the difference between smooth sailing... or a totally derailed day. An intuitive online booking system like Peek Pro brings your business out of the pen-and-paper age with real-time inventory tracking.

An intuitive online booking system like Peek Pro brings your business out of the pen-and-paper age with real-time inventory tracking.

It makes it easy to assess how many items are in storage or in "repair" status at any given time, and helps you forecast whether additional equipment will be needed for upcoming busy seasons, based on your number of pre-bookings.

4. It Makes It Easy To Book Packages

If you offer any type of seasonal packages or group pricing, you need an efficient system in place to manage multiple-person reservations and special itineraries. Relying solely on pen and paper reservations or a manual entry computer system—such as a self-created spreadsheet or database—doesn't always guarantee accuracy. Turn to an online booking system where you can set up packages and seasonal reservations in the backend, streamlining your reservation process so the entire booking process runs smoothly. 

5. It Simplifies The Add-On Process

Make it easier for guests to hand-pick their add-on selections during the checkout process. With an online booking system, the sky's the limit for add-ons: additional equipment rentals (wetsuits, rash guards, waterproof GoPros, etc.), classes, workshops, meals, or even souvenir purchases. This is an easy way to generate additional revenue, as well as set your guests up ahead of time with everything they need to satisfy customer expectations.

6. It Makes Your Calendar Visible In Real-Time

Give customers access to your calendar in real-time, so there's never a question about whether a reservation is available or not. Using an online booking software with clear calendar visibility makes it much more convenient for guests to plan their experience. It also helps staff members gain an accurate view of how busy a particular week or season is going to be—all they have to do is check the reservations calendar that populates automatically. Some systems even allow you to sync availability with local weather forecasts for boat tours, so both staff and guests can plan ahead with greater confidence.

7. It Simplifies The Pricing Structure For Custom Bookings

Offering tiered pricing for guests can be a great way to generate more business. QuickBooks reports on how tiered pricing can be a valuable pricing strategy for a small business owner, particularly because customers enjoy having a variety of choices at their disposal. Peek Pro's online booking system for rentals is designed for even the most complex rental bookings and pricing configurations. You can make full use of nightly, daily, and weekly rental booking and management features to accommodate all types of guest requests without extra administrative steps.

8. It reduces the risk of no-shows.

The cost of no-shows can be significant when managing any type of rental business. As Karen MacLaughlin, owner of Karen's Kayaks, points out in our post about reducing no-shows, it costs her company an average of $1,000 in revenue when someone cancels their trip. You'll find it much easier to implement and enforce your no-show and cancellation policy when guests are required to pay for their reservation upfront and agree to your policies when confirming their reservation. This can reduce—or even virtually eliminate—no-shows, so you don't run the risk of losing revenue every time a reservation is made. From streamlining the rental inventory management process to providing guests access to a real-time availability calendar, accepting online bookings for recreational rentals can be a great value to your marina business.

Essential Features of a Good Watercraft Rental Reservation System

Not all booking systems are built for marinas. And the best systems do more than just accept bookings. To get the most out of your tech investment, look for these key features:

  • Real-Time Booking: Lets customers view up-to-date availability and book instantly, reducing double bookings and enhancing operational efficiency.

  • Integrated Payment Processing: Accept secure online payments, deposits, and refunds via credit cards or digital wallets while staying PCI compliant.

  • Availability Management: Tracks fleet availability in real-time and blocks off watercraft for scheduled maintenance or to fill gaps.

  • Automated Customer Notifications: Sends confirmations, reminders, and weather alerts via email or SMS to reduce no-shows and improve communication.

  • Third-Party Integration: Connects with your website, social channels, accounting tools, and online marketplaces for streamlined operations and better visibility.

Importance of Customer Service in Boat Rental Reservation Systems

Great customer service doesn’t stop at the dock. A smart reservation system enhances the guest experience before, during, and after the booking process (even when your team’s off the clock).

  • Instant Booking Confirmations: Automated emails or texts deliver booking details and payment receipts within seconds, reassuring guests and reducing questions.

  • 24/7 Customer Support: Built-in chatbots, FAQs, and after-hours responses help customers resolve issues anytime, eliminating phone tag requirements. This also facilitates customer convenience and promotes customer satisfaction.

  • Personalized Follow-Ups: Post-rental emails can thank guests, request feedback, or offer discounts based on their booking history, turning first-time renters into loyal customers.

How Can Boat Rental Companies Increase Profits with Reservation Systems

Revenue growth is probably one of the biggest reasons marinas switch to automated booking systems. Because with the right system, you fill more time slots, charge the right prices, and reduce last-minute losses.

  • Dynamic Pricing

Adjust pricing automatically based on real-time demand, seasonality, or even time of day. For example, weekend rentals during peak summer can be priced higher, while midweek slots can offer discounts to fill capacity. 

  • Up-Selling Opportunities

Offer guests extras like gear rentals, guided tours, or insurance during checkout. By suggesting upgrades during the booking process, you increase the average order value without adding pressure on staff.

  • Fewer No-Shows

Automated reminders via SMS or email, along with required deposits or pre-payments, help reduce missed bookings. This makes sure your schedule is full and predictable.

Key Takeaways

  • Online booking systems help manage bookings more effectively, simplify the rental process for customers, and encourage repeat bookings.
  • Features like real-time inventory, secure payments, and automated communications improve customer experience.
  • Dynamic pricing, upsells, and 24/7 access boost revenue potential and attract more customers year-round.

Frequently Asked Questions

Who can use a boat rental reservation system?

Boat rental reservation systems are built for marinas, independent boat rental operators, and guided tour companies. Even tour operators offering group water excursions can benefit from marketing integrations and automated tools tailored to their needs.

Can online bookings improve customer experience at marinas?

Absolutely. Online systems let customers book anytime, from anywhere. No need to call or visit in person. They can check real-time availability, make secure payments, and receive instant confirmations. 

Are online booking systems secure for both customers and marinas?

Yes, reputable systems follow strict industry standards like PCI-DSS compliance to ensure payment security. Data encryption protects customer details, and built-in fraud prevention tools add another layer of protection

Business Management

Seasonal Employee Retention: 5 Tips for Rental Businesses

One of the biggest challenges rental business owners face each year is seasonal employee retention. It’s an issue that simply comes with the territory: How do you cultivate a loyal team when you aren't in a position to offer year-round employment? Here are a few tried-and-true tips on how to incentivize part-time employees to stick with you:

1. Give Them a Sense of Pride in Their Role

“It’s the little things—especially for recent college graduates. Spend $25 on business cards and give them to your employees so they can show them to their parents, pass them out to family and friends, and give them to prospective customers. 

Little stuff like that is really nice.”— Jon Wilson, Co-owner, Action Watersports of Incline VillageIt doesn't matter if you run a bank, manage a small boat rental business, or own a chain of coffee shops: Being a great place to work is linked to outstanding business results, according to the Workforce Institute.

Taking steps (even small ones) to show workers they're valued members of the team can instill pride, boost morale, and encourage a sense of ownership in the company—all contributing factors that might entice them to keep coming back, season after season. Jon points out that even simple gestures, such as ordering business cards for your top workers, send a message that they're valued.

Quick tips:

  • Give your best workers some extra authority and responsibility
  • Hand out business cards
  • Give everyone a title, e.g. "dock manager," "beach manager," "rentals specialist," etc.
  • Recognize and reward an employee of the week or month
  • Look for opportunities where employees can develop additional skills while working for you, and encourage team members who might by shy or hesitant to take on new challenges or responsibilities outside their wheelhouse.

2. Better Business Tools = Better Workday = Better Seasonal Employee Retention

“I can’t believe this company survived without an online booking system before.”— Jon Wilson, Co-owner, Action Watersports of Incline Village.

Having the right operational resources in place can spell the difference between a chaotic workday vs. a workday that runs like a well-oiled machine. If you're trying to run a growing business—but still using outdated methods for managing reservations, payments, scheduling, and customer communication—your team might not be jumping up and down to return next season. 

Adopting smart and easy-to-use technology, such as online booking software, can drastically streamline the day-to-day minutiae for your employees and enable them to be more efficient (and happy) at their jobs.

Adopting online booking software can drastically streamline the day-to-day minutiae for your employees.

Prior to implementing an online booking software, Action Water Sports would hand-write a sheet of what boats were going out at what time and bring that down to the dock every single morning," Jon recalls. “We had five people in our gazebo, and we had a clipboard for each product (catamaran, jet-ski, kayak, etc.) So whoever had the one clipboard, they were the only person who could take a reservation.”

Nowadays, thanks to their robust online booking software, Jon's employees can:

  • Easily track inventory from one place with a check-in, check-out feature
  • Receive daily manifest reports automatically via email
  • Accept walk-ups and manage reservations from anywhere using a mobile app
  • Stay up to date on things like weather warnings and reservation cancellations via a real-time dashboard
  • And a whole lot more

For rental businesses that also offer guided tours, an online booking software like Peek Pro lets managers set up "Guides" in the backend and assign them to lead specific tours or trips. The Guides can then receive automated text and email notifications, updating them on key details, such as whether they've been assigned/unassigned to an experience, reservation cancellations or changes, etc.

3. It Pays to Pay More

When we spoke with Jon, he was quick to address the core issue most summer or winter-oriented businesses face."One of the hardest things we have to deal with is our staffing. We’re a seasonal business and we’re a transient community where it’s hard to get people year after year," he explained. "We’ll be lucky to get people to work with us for three seasons. We’re constantly re-hiring and re-training, and it’s tough to staff."

Eventually, Action Water Sports made a game-changing decision to start paying some of its top team members year-round on salary, and it's made a big difference with seasonal employee retention, Jon said. While this strategy isn't practical for small seasonal businesses just getting into the game, it's worth considering down the road as operations grow, especially from a financial perspective: The typical cost of turnover for positions earning less than $30,000 annually is 16 percent of an employee’s annual salary, according to the Center for American Progress.

4. If You’re a Summer Business, Team Up with a Winter Business (and Vice Versa)

“If you basically work it out to where the employees have guaranteed work between your company and another company year-round, it’s a win-win for everyone involved.”— Jon Wilson, Co-owner, Action Watersports of Incline Village.

We especially love this out-of-the-box suggestion from Jon: Explore the possibility of setting up a partnership with a business that operates during your off-season. For example, if you're a kayak/SUP outfitter in an alpine lake area, do some networking and establish a relationship with someone who specializes in wintertime experiences, such as snowmobile rentals. 

If you "basically work it out to where the employees have guaranteed work between your company and another company year-round, it's a win-win for everyone involved," Jon suggests.

5. Perks Work, Too—Even Little Ones

“We do a lot of donations to our community, so we get invited to things like golf tournaments and crab feeds, and we tend to pass that stuff on to our staff.”— Jon Wilson, Co-owner, Action Watersports of Incline VillagePhoto courtesy of Kayak Annapolis

Understandably, many small and mid-size companies aren't in a position to offer more pay. But there are other ways to get creative: Even in low-stakes, seasonal jobs, doling out perks can also encourage seasonal employee retention. According to Jon, this can be as simple as re-gifting freebies or giving employees a paid day off to go do something fun in the area. If you're running a rentals business, consider giving out a "friends and family" pass to each employee so they can bring a few pals on one of their off days. Or perhaps designate one day of the week "team breakfast" day, and bring in bagels, fruit, and coffee for everyone to enjoy before their shift. 

Your seasonal business doesn’t have to be a summer job slacker destination just because it's only in full swing for half the year. Using these creative workarounds can help foster better seasonal employee retention and a direct line to business growth.

Benefits of Retaining Seasonal Employees

Not retaining employees means recruiting and training new hires every year. That is a drain on your time and resources. You already have people who understand your process and safety protocols, which means faster ramp-up times. And if you serve the same customers every year, they’ll be greeted by familiar faces.

Returning employees also tend to be more engaged and motivated, as they already feel like they’re part of the team. 

How Employee Scheduling Apps Can Improve Work-Life Balance

Scheduling apps offer features like shift-swapping that give you and your employees more visibility and control over operations. That’s crucial, especially if you’re building a manpower-dependent tour or event business.

Managers can create fair shift rotations and prevent scheduling conflicts, which lowers the chances of understaffing and last-minute changes.

Your team will be able to request time off or set their availability directly from the app, meaning no more paperwork to keep track of.

In short, your scheduling app makes scheduling more efficient for everyone involved. And when it’s that easy to move shifts around, employees can achieve better work-life balance. They’ll be able to attend their kids’ school events or attend to family matters as needed. That flexibility will encourage workers to return to your workplace the following season.

Seasonal Employee Retention Metrics and KPIs to Track

Key performance indicators (KPIs) will help you figure out where to focus your efforts for the next season. The employee return rate is a significant indicator because it reveals the percentage of seasonal workers who come back each year. You’ll also want to keep track of how much you spend on recruiting and training replacements.

If you’d like more insight, you can use employee satisfaction surveys to gauge your workers’ morale and general sentiment toward management.

Monitoring KPIs will help you identify problem areas early. If return rates or satisfaction scores drop, your staff may need more recognition, flexibility, or better tools.

Key Takeaways

  • You should provide seasonal employees with the recognition and tools they need so they’re incentivized to return.
  • Tracking retention metrics will help you spot worker issues early. Address them as soon as possible to increase the chances of workers returning for another season.
  • Having a scheduling app enables managers and employees to quickly adjust shifts, thereby improving efficiency and promoting work-life balance. 

Frequently Asked Questions

Can Offering Bonuses Improve Seasonal Employee Retention?

Yes. Offering bonuses improves seasonal employee retention by rewarding effort and encouraging loyalty. Incentives such as end-of-season, referral, or return bonuses motivate staff to complete the season and return the next year. These financial rewards strengthen morale, reduce turnover, and make your business more competitive.

Do Training Programs Help Retain Seasonal Workers for Future Seasons?

Yes. Training programs help retain seasonal workers by increasing confidence, skills, and engagement. Well-trained employees feel valued and are more likely to return for future seasons. Continuous training enhances performance, reduces onboarding time, and lowers costs, ensuring smoother operations and stronger employee loyalty.

Is it Expensive to Implement Retention Strategies for Seasonal Employees?

No. Implementing retention strategies for seasonal employees is a cost-effective approach. Incentives such as small bonuses, training programs, and scheduling tools can reduce recruitment and onboarding costs. These strategies save time, improve morale, and foster a more experienced and dependable seasonal workforce.

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