Your inbox is more than just a communication tool; it’s the front line of your guest experience.
Every operator knows the drill: the constant ping of new messages, the scramble to answer urgent booking questions, and the tedious copying and pasting of guest details into booking notes.
It’s a time drain that eats into your day and slows down your team. And here’s the kicker: delayed or missed responses can cost you bookings, especially during peak season.
That’s why we built Email Connect, a Peek Pro beta feature designed to bring order to inbox chaos. By bridging your email directly with your bookings, it helps you respond faster, keep your team aligned and give guests the quick answers they expect.
Here’s how it works and how you can use it to get more done in less time.
Why Speed and Consistency Matter in Guest Communication
In 2025, guests expect near-instant replies. Studies show that responding to inquiries within an hour can increase conversion rates by up to seven times compared to slower responses. But when you’re juggling bookings, check-ins and staff coordination, keeping up is a challenge.
The result? Missed opportunities, longer back-and-forths and stressed teams.
Email Connect changes that by automating the busywork so you can focus on delivering memorable experiences instead of chasing your inbox.
What Is Email Connect?
Email Connect syncs your Gmail or Microsoft Outlook inbox directly with Peek Pro, giving you three powerful time-saving capabilities:
- Summarize guest conversations and attach them automatically to booking notes.
- Draft AI-powered replies to common questions using your own FAQ content.
- Flag urgent emails so you never miss a time-sensitive request.
No more bouncing between tabs or wondering if someone else already replied. Everything is right where you need it.
3 Ways Email Connect Transforms Your Workflow
1. Keep Booking Notes Up to Date Automatically
Instead of manually pasting guest details into Peek Pro, Email Connect scans for booking IDs and creates a clean summary in the booking notes.
Example: A guest emails to confirm dietary needs for tomorrow’s dinner cruise. Email Connect picks up the booking ID, summarizes the exchange, and attaches it to the record so your crew knows exactly what to prepare, all without you lifting a finger.
2. Reply to Common Questions in Seconds
Guests tend to ask the same questions:
- “Do you offer group rates?”
- “What should we bring?”
- “Is this good for kids or beginners?”
Email Connect uses your FAQ library to draft personalized replies you can review and send in just a few clicks. It only drafts replies for the first email in a thread so you stay in control while still having time to add a personal touch.
3. Prioritize Urgent Messages Automatically
Timing is everything when a guest’s experience is on the line. If an email mentions a booking happening within the next three days, Email Connect marks it as urgent so your team can jump on it first.
Scenario: It’s Saturday morning during peak season. A guest emails at 8 a.m. asking if the afternoon’s kayak tour is still running due to weather. With Email Connect, that message is flagged instantly, helping you prevent no-shows, reschedule guests and keep everyone happy.
How to Set Up Email Connect for Maximum Impact
- Include booking IDs in guest messages so Email Connect can link emails to the right records.
- Keep your FAQ content short and bullet-based to make AI replies crisp and accurate.
- Review draft replies before sending to ensure they match your brand voice.
- Start small. Test one feature at a time before rolling out all three to your team.
The Takeaway: From Inbox Overload to Business Advantage
Your inbox doesn’t have to be a bottleneck. With Email Connect, you can:
- Save hours each week by cutting manual updates and repetitive replies.
- Ensure your team is always on the same page with up-to-date booking notes.
- Respond to urgent requests faster, improving guest satisfaction and preventing missed opportunities.
In an industry where speed, accuracy, and service set you apart, Email Connect helps you deliver all three without the busywork.
Ready to take control of your inbox? Fill out this form to join the beta.
Table of contents
Your inbox is more than just a communication tool; it’s the front line of your guest experience.
Every operator knows the drill: the constant ping of new messages, the scramble to answer urgent booking questions, and the tedious copying and pasting of guest details into booking notes.
It’s a time drain that eats into your day and slows down your team. And here’s the kicker: delayed or missed responses can cost you bookings, especially during peak season.
That’s why we built Email Connect, a Peek Pro beta feature designed to bring order to inbox chaos. By bridging your email directly with your bookings, it helps you respond faster, keep your team aligned and give guests the quick answers they expect.
Here’s how it works and how you can use it to get more done in less time.
Why Speed and Consistency Matter in Guest Communication
In 2025, guests expect near-instant replies. Studies show that responding to inquiries within an hour can increase conversion rates by up to seven times compared to slower responses. But when you’re juggling bookings, check-ins and staff coordination, keeping up is a challenge.
The result? Missed opportunities, longer back-and-forths and stressed teams.
Email Connect changes that by automating the busywork so you can focus on delivering memorable experiences instead of chasing your inbox.
What Is Email Connect?
Email Connect syncs your Gmail or Microsoft Outlook inbox directly with Peek Pro, giving you three powerful time-saving capabilities:
- Summarize guest conversations and attach them automatically to booking notes.
- Draft AI-powered replies to common questions using your own FAQ content.
- Flag urgent emails so you never miss a time-sensitive request.
No more bouncing between tabs or wondering if someone else already replied. Everything is right where you need it.
3 Ways Email Connect Transforms Your Workflow
1. Keep Booking Notes Up to Date Automatically
Instead of manually pasting guest details into Peek Pro, Email Connect scans for booking IDs and creates a clean summary in the booking notes.
Example: A guest emails to confirm dietary needs for tomorrow’s dinner cruise. Email Connect picks up the booking ID, summarizes the exchange, and attaches it to the record so your crew knows exactly what to prepare, all without you lifting a finger.
2. Reply to Common Questions in Seconds
Guests tend to ask the same questions:
- “Do you offer group rates?”
- “What should we bring?”
- “Is this good for kids or beginners?”
Email Connect uses your FAQ library to draft personalized replies you can review and send in just a few clicks. It only drafts replies for the first email in a thread so you stay in control while still having time to add a personal touch.
3. Prioritize Urgent Messages Automatically
Timing is everything when a guest’s experience is on the line. If an email mentions a booking happening within the next three days, Email Connect marks it as urgent so your team can jump on it first.
Scenario: It’s Saturday morning during peak season. A guest emails at 8 a.m. asking if the afternoon’s kayak tour is still running due to weather. With Email Connect, that message is flagged instantly, helping you prevent no-shows, reschedule guests and keep everyone happy.
How to Set Up Email Connect for Maximum Impact
- Include booking IDs in guest messages so Email Connect can link emails to the right records.
- Keep your FAQ content short and bullet-based to make AI replies crisp and accurate.
- Review draft replies before sending to ensure they match your brand voice.
- Start small. Test one feature at a time before rolling out all three to your team.
The Takeaway: From Inbox Overload to Business Advantage
Your inbox doesn’t have to be a bottleneck. With Email Connect, you can:
- Save hours each week by cutting manual updates and repetitive replies.
- Ensure your team is always on the same page with up-to-date booking notes.
- Respond to urgent requests faster, improving guest satisfaction and preventing missed opportunities.
In an industry where speed, accuracy, and service set you apart, Email Connect helps you deliver all three without the busywork.
Ready to take control of your inbox? Fill out this form to join the beta.
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