Abandoned Bookings 2.0 · SMS and Email Sequencing

Recover the bookings
you almost lost.

Our abandoned booking emails were already industry leading. We added SMS, smart sequencing, and expiring promo codes — and operators are seeing an 18% revenue uplift on bookings they used to lose.

Guests at an experience venue Guests on your booking page
SMS
Recovery campaign
Sequence sent · Booked ✓
22%
Of guests who get a recovery message
go on to book
+18%
Average revenue uplift
for operators using it
97%
SMS open rate —
most within minutes
3 steps
Email · SMS · Email,
perfectly timed
Why it works

A simple switch.
Outsized results.

Every time a guest enters their email but doesn't finish checking out, the campaign fires. They get the right message, on the right channel, at the right moment — fully automated.

01

SMS that actually gets read.

Texts have a 97% open rate and most are read within minutes. A message pops up on their phone — one tap takes them back to checkout. Nothing else comes close.

97%SMS open rate
02

Smart, multi-channel sequencing.

Email, then SMS, then a final email — each touchpoint timed to land at exactly the right moment. Customers who ignore one message convert on the next.

3xMore touchpoints, more bookings
03

Expiring promo codes that close.

Add a time-limited discount in the final message and create real urgency. Codes are unique, auto-generated, and applied with a single tap — no manual entry.

+18%Revenue uplift
The sequence
The sequence we recommend

Three messages.
Three perfectly-timed nudges.

Each message has a job. Together, they bring guests back at the exact moment they're most likely to finish booking.

0h Trigger
Abandonment

Guest enters their email, then drops off.

After 1 hour of inactivity, the cart is marked abandoned and the sequence begins.

+1h Email

The "you got interrupted" nudge.

A soft re-engagement for the guest whose phone rang, kid yelled, work pinged. Sent immediately after abandonment.

Newport Fun ToursNow
Still thinking about your kayak tour?
+24h SMS
SMS · High visibility

Catch them at the same time of day.

Short, direct, hard to miss. Timed to the same time of day they originally started — lunch break, commute, whenever it fit.

Text · Newport Fun Tours
Hey Sam — your Sunset Kayak Tour is still waiting. Book in 30 seconds: nprt.fn/k
+48h Email

Final reminder + optional promo.

A last nudge to close. Add an expiring promo code here to create urgency without discounting your full catalog.

Newport Fun Tours2d
Last chance · 10% off with code SUNSET10
See it in action
See it in action

Walk through the setup
in 90 seconds.

Open the app, pick a quick-start, and edit your messages. Click through the live product demo below.

app.peekpro.com / labs / abandoned-bookings
Operator results

A single SMS.
A real revenue lift.

Newport Fun Tours pontoon at sunset Newport Fun Tours
Recovered Revenue
+28%

After enabling a single abandoned booking text message, Newport Fun Tours saw a staggering recovery in revenue they were already losing.

It’s not often I can tell you to flip a switch and get more bookings. But that’s exactly what this is.

E Erin · Peek Pro 9 From the Abandoned Bookings webinar

Flip the switch.
Stop watching bookings slip away.

Most operators set this up in under 15 minutes. Then it runs in the background — recovering revenue while you focus on the experience.